Am I expecting to much??

[leons]

Your point of contact is whoever you purchased the item from..

If you purchased a car/washing machine/settee ..in fact any item, you do not go to the maker, but the shop/business that sold it to you. They are responsible for the item they sold..


It is up to them what they then do/who they contact..be it maker/distributer...they cannot "wash their hands of it"..

It is laid out clearly in the sale of goods act..as ammended

[J-S-Q]

Regardless of the Sale Of Goods Act or whatever other technicalities there may be, I don't see why Ben is being asked to go to the retailer. Ultimately, Outrage still have to decide if they want to foot the bill for the replacement parts so they may as well just say "yes, we'll cover it" or "no, sorry we won't cover it".

[Ross Northcott]

Your point of contact is whoever you purchased the item from..

If you purchased a car/washing machine/settee ..in fact any item, you do not go to the maker, but the shop/business that sold it to you. They are responsible for the item they sold..


It is up to them what they then do/who they contact..be it maker/distributer...they cannot "wash their hands of it"..

It is laid out clearly in the sale of goods act..as ammended



wrong iam affraid, most items i buy if anything goes wrong i need to contact the manufactors directly, ie, my xbox, whites goods bought & even an electric shaver bought from currys.

[Jamin_00]

True Ross, the manufacturer does not then turn around and say no, go to where you brought it.

[millerman]

Your point of contact is whoever you purchased the item from..

If you purchased a car/washing machine/settee ..in fact any item, you do not go to the maker, but the shop/business that sold it to you. They are responsible for the item they sold..


It is up to them what they then do/who they contact..be it maker/distributer...they cannot "wash their hands of it"..

It is laid out clearly in the sale of goods act..as ammended



wrong iam affraid, most items i buy if anything goes wrong i need to contact the manufactors directly, ie, my xbox, whites goods bought & even an electric shaver bought from currys.

I take it the shop you brought the goods from told you to do that ?

[Ross Northcott]

Ben iam sure that when i bought a align heli i had a robbe proof of purchase with a reference number, and when the tail servo went faulty i contacted robbe not midlands where i bought it from and it was sorted out.
This was what i got when bought my 700le

[millerman]

When purchased my trex 700 3G I had the same note and stapled to it were scraps of paper with part numbers on it where robbe had removed parts and left a note for the poor person who purchased it to see bits had been robbed from the kit ...
I contacted my vendor who replaced the parts that day ... Robbe failed to comment to me but apologised to my vendor !!

[Ross Northcott]

When purchased my trex 700 3G I had the same note and stapled to it were scraps of paper with part numbers on it where robbe had removed parts and left a note for the poor person who purchased it to see bits had been robbed from the kit ...
I contacted my vendor who replaced the parts that day ... Robbe failed to comment to me but apologised to my vendor !!

Well they sorted mine out no probs, it even says to send back to them for warrentee claimes.

[pgkevet]

A fault arising immediately after purchase should be handled by the retailer. It's a little more arguable when time ahs gone by but still within the guarantee period. It's still the retailers responsibility but since the good usually end up being inspected by distributer/manufacturer then they may have their own service centres to approach directly..usually shown in any warranty documentation.

And that is how I'd handle claims on goods I retail..customer brings it back.. I swap it and sort it with manufacturers or their rep.

Of course apart from all that I'd have thought any experienced modeller would have pinned the boom as a matter of course..irrespective of manual instructions....anyone flying regularly has seen booms move. Unless there was some other mechanism to stop movement that failed. A bit like leaving car in gear on a steep hill and not just depending on the hand brake......

[millerman]

The point I'm trying to make is, it's up to the vendor to point the customer in the correct direction with regards to replacement or repair robbe have done this by way of a piece of paper in their kit if you don't get a slip of paper call the vendor to ask how to make a claim ,
You will be guided in the correct direction , having a go at the service levels of the manufacturer/ distributor on a public forum won't get you anywhere.
If your vendor has seen anything of this or other threads and were any good at customer service I would have thought they would have tried to help you clearly not !

[Ross Northcott]

The point I'm trying to make is, it's up to the vendor to point the customer in the correct direction with regards to replacement or repair robbe have done this by way of a piece of paper in their kit if you don't get a slip of paper call the vendor to ask how to make a claim ,
You will be guided in the correct direction , having a go at the service levels of the manufacturer/ distributor on a public forum won't get you anywhere.
If your vendor has seen anything of this or other threads and were any good at customer service I would have thought they would have tried to help you clearly not !

Kel, most people probally know who the vendor is so comments like the bottom half of the above post is probally not the best thing to write, there custumer service is second to none and puts outrage or whoever it is to shame.

[stumpe]

[QUOTE=leons;629800]Your point of contact is whoever you purchased the item from..

If you purchased a car/washing machine/settee ..in fact any item, you do not go to the maker, but the shop/business that sold it to you. They are responsible for the item they sold..

Sorry, your wrong here, the sale of goods act is there to protect the customer and not the retailer, so why as said already are alot of middle men companys like currys / O2 (any probs with an I phone brought from them and they send u in the direction of apple, had 2 new iPhones due to batt probs and both times O2 did not want to know). just telling us to get lost and speak to the company who made the item i sold you...

Quote from the which website in the sale of goods act section

"In most cases, your rights are against the retailer – the company that sold you the product – not the manufacturer, and so you must take any claim against the retailer. However, if you have bought something on hire purchase (HP), it is the HP company that is responsible.".

"In most cases" is the sticking point that these companies will use the vast legal people working for them to wriggle out of any claim against them.

Ben, you can use this wording in correspondence to the company in question
"If you want to get your money back, If you buy a product that turns out to be faulty, you can choose to 'reject' it: give it back and get your money back. However, the law gives you only a 'reasonable' time to do this – what is reasonable depends on the product and how obvious the fault is.

However, even with something like a car, you usually have no more than three to four weeks from when you receive it to reject it.

If you want to get a faulty item replaced or repaired You have the right to get a faulty item replaced or repaired, if you're happy with this (or if it's too late to reject it). You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.

Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:
reduction on the purchase price, or your money back, minus an amount for the usage you've had of the goods (called 'recision').

If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this.

You have six years to make a claim for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years."

I have used this on many occasions with either the retailer or the manufacturer to get either new goods or my money back, sometimes after the free guarantee has run out

Check out this website for some good letter templates to send to them
http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/your-rights/

For me the main point to them would be "'of satisfactory quality', and 'fit for purpose', which if a Heli tail rotates in flight must then be 'not fit for purpose', for some people to say 'why didnt you pin the boom' is utter bul**it, if Ben had done this then this would have infact invalidated any claim against said company as they would have used 'you modified our design and as such you have no come back at all'.

I have worked in retail for over 20 years and if something is wrong by design then the manufacturer has no come back what so ever, i see this as no different to any of the car recalls that have been happening in the last few years, if its a basic design fault then the car people fix it, yet the heli people say Fu** o**, its just not right

Lee

[millerman]

Kel, most people probally know who the vendor is so comments like the bottom half of the above post is probally not the best thing to write, there custumer service is second to none and puts outrage or whoever it is to shame.

So I can't post what I think ?
Im the one who offered help prior to anybody else I think I can have my say Ross and I believe it's been approached incorrectly that's my opinion it's up to Ben now
I'm outta here :0)

[Ross Northcott]

never said cant post, just probally not the best, there is a big difference

[pgkevet]

for some people to say 'why didnt you pin the boom' is utter bul**it, if Ben had done this then this would have infact invalidated any claim against said company as they would have used 'you modified our design and as such you have no come back at all'.

Not at all. This is a kit to construct and while I fully accept the argument that it should be designed right then there is also a commonsense angle to putting it together as there is in assembling flat packed furniture, conservatory kits or anything else..if you spot a weak point or a way of making things more robust then attending to that makes sense. It could only invalidate a warranty if you weakened a part that failed as a result of that modification. It is entirely different to buying a car pre-assembled and drilling unwarranted holes in it.

Nor do my comments negate any claim Ben may have ..but I was curious as to why he didn't pin the boom if it had a rotatable potential.. he's built enough helis.

We don't need another argumentative thread here. I'm done