Am I expecting to much??

[Jamin_00]

Most of you prob have read about my crash with my Fusion caused by the tail gearbox spinng round on the boom.

Now imo cos it is a faulty part whether that be a design flaw or a QC issue Outrage or RC Hub are to be held accountable for it. If it was my fault I would not have even mentioned about them and just brought the spares without thinking.
Am I wrong in thinking this as RC Hub have already said to me today that they are not accepting responsability for a issue not caused by them and are awaiting word from Howard at Outrage.
Are RC Hub going to turn out to be another Robbe and Align?

So am I asking to much in asking them to replace my bits for me or what as i dont think I am at all!!!!

[Ross Northcott]

Ben i dont think your being unreasonable, when my srimok was faulty kasama gave me a brand new replacement after 4 months of having the heli, i did buy my velo 90 as i assumed outrage, rchub would give good back up custumer servive, if i was to buy now maybe i would look elseware.
It aint doing thee reputation any good, like you said for the sake of less than a £100 it would be sorted.

[millerman]

ben have you actually sent an email to the vendor and ask them their stand point on this ?
its perfectly fine to discuss your displeasure on here and we have reported the problems to rc-hub as the reps for outrage , but i think the best thing to actually do now is go to point of source where you purchased the model and let them discuss it with the distributor .
think about it if you brought an ipad and it was faulty in some way you would not contact steve jobs! you would take it back to where you purchased it.
i think it would be fair to approach the vendor you purchased the model from and get their view on it and let them handle your claim of faulty goods ;0)

[NEAGRON]

Ben,no if it is a faulty part they should replace it,some years ago on a "JR AIRSKIPER" I had a tail take off shaft break so i sent it back to "MacGreggor's" and was told that I had over tightened the tail belt,now two things come to mind firstly Kevin Crosier had just become boss of the radio side,secondly surely the belt should have broken,but he was determine it was my fault,shortly after this "JR" addmitted there was a fault in the part,"MAC's" sent me the pulley back "FOC",but a wrote letter after letter to both "JR"& "Mac's" and got all the parts required "FOC",this also was with alittle advice from where I purchased it from,surely in the early days of this new venture trying to establise its self customer good will should come first,it certainly does with the suppliers i use. Hope this helps and not to long winded.

[Jamin_00]

I see what your saying Kel but thats just going through the middle man as they will just take it up with the distributor, i would rather do it myself tbh so no and i have no plans to do so either.

Kasama, avant, synergy all have helped their customers out direct and with the help of the distributors so again i say, is this just another Robbe and Align situation arising.

Midlands, Climbout, fast lads and others who are distributors all have spoken direct to the customer even when the goods were not brought from them and have replaced items, ask me how i know!

[stumpe]

No way mate, ur in the right with this 1.

Why the hell should you spend your money on repairs if the fault lies with the Heli (design, qc).

Yet again it seems to me that Joe public is being used for testing of new helis, if there is a fault (which most people say there is) and it is with the actual Heli it's self why should you be expected to shell out.

You can bet that in the next version of this Heli they will either change the tail or say something like you must pin the Heli tail, these types of design fault crashes are getting more and more common and the manufacturers need to listen to the people who buy there helis.

Lee

[Swashbuckler]

It's a difficult one, being a retailer myself I encounter this quite a lot. I buy things and sell them on, if a customer has a problem I contact the company I bought them from and hopefully they sort out the problem which leaves me free to replace the faulty item from my stock and I in turn receive a replacement and I am not out of pocket. Sometimes it doesn't go like that and I have to replace the item or refund the customer at my cost, I then have to make a decision whether to continue dealing with the company that have shafted me. RCHub are a distributor which means that they represent the company in this country, they are not the retailer. I think you should contact the retailer who in turn should contact RCHub on your behalf. If they simply want to wash their hands of the matter the retailer can then make the choice as to whether they continue stocking the goods that they buy from them. It's harder for the distributor to say no when they are faced with selling a whole lot less units. It is up to the distributor to get the manufacturer to compensate them for the mistake which ultimately lies with a faulty part or lack of QC.
So in a word.... Dunno!

[millerman]

I see what your saying Kel but thats just going through the middle man as they will just take it up with the distributor, i would rather do it myself tbh so no and i have no plans to do so either.

Kasama, avant, synergy all have helped their customers out direct and with the help of the distributors so again i say, is this just another Robbe and Align situation arising.

Midlands, Climbout, fast lads and others who are distributors all have spoken direct to the customer even when the goods were not brought from them and have replaced items, ask me how i know!

fair enough mate ;0)

[challis349]

Most companies now are making to contact the manufacturer if things go wrong, I don't just mean heli's, I bought an iPad from currys last week, got told, any problems, to contact Apple UK, bought an xbox 360 a few months ago, again got told any issues, take it up with microsoft so I think you are quite right Ben to skip the middle man, after all, this is where story are changed, parts forgotten etc...

[millerman]

It's a difficult one, being a retailer myself I encounter this quite a lot. I buy things and sell them on, if a customer has a problem I contact the company I bought them from and hopefully they sort out the problem which leaves me free to replace the faulty item from my stock and I in turn receive a replacement and I am not out of pocket. Sometimes it doesn't go like that and I have to replace the item or refund the customer at my cost, I then have to make a decision whether to continue dealing with the company that have shafted me. RCHub are a distributor which means that they represent the company in this country, they are not the retailer. I think you should contact the retailer who in turn should contact RCHub on your behalf. If they simply want to wash their hands of the matter the retailer can then make the choice as to whether they continue stocking the goods that they buy from them. It's harder for the distributor to say no when they are faced with selling a whole lot less units. It is up to the distributor to get the manufacturer to compensate them for the mistake which ultimately lies with a faulty part or lack of QC.
So in a word.... Dunno!

this is the point i was thinking but just far more detailed than i wanted to type out and i think your correct it really is the retailers issue to sort for their customer

[millerman]

Most companies now are making to contact the manufacturer if things go wrong, I don't just mean heli's, I bought an iPad from currys last week, got told, any problems, to contact Apple UK, bought an xbox 360 a few months ago, again got told any issues, take it up with microsoft so I think you are quite right Ben to skip the middle man, after all, this is where story are changed, batts forgotten etc...

but then there really is no point in having the likes of midland or fast lads is there lets all just go to point of source !! the model in question has been purchased by the distributor from the manufacturer and then purchased by the retailer and then by the customer it should work backwards in that order if there is a problem

[Jamin_00]

They have not even asked for the tail gear box or boom back to see what caused this.

This to me says they have no interest in helping me with this issue.


If they do turn around and replace all my damaged items I will be the first to stand up and admit im wrong and apologise publically but confidence is somethi they are filling me with atm.

[Jamin_00]

Every issue i have had with this retailer items have been replaced without question before and to a value of probably 10 times the value of what is at fault here but i was contacted and offered help from the field reps who contacted rc hub then outrage on my behalf so they already accepted that i did not need to go the retailer.

They should have told me this straight away if this was the route they wanted to go!!

[millerman]

They have not even asked for the tail gear box or boom back to see what caused this.

This to me says they have no interest in helping me with this issue.


If they do turn around and replace all my damaged items I will be the first to stand up and admit im wrong and apologise publically but confidence is somethi they are filling me with atm.

do something for me ben report this to the shop you brought it from and see how they handle it. if they tell you no not helping go to the distributor i will personally replace the parts myself !! the reason is it's need to go through a purchase chain back to the manufacturer to sort the problem and i will be pretty sure your vendor will be more than willing to help you or i will eat my hat !!

[3d_willz]

put comments on every forum. then they will listen. do the header as outrage tail issue beware. then when everyone says how they have had to modify theres or have crashed. they wont want the bad publicity.

you are very right to do what you are doing ben. you went to them first and they have basicaly said go away so this is the best way to do it. remember you are investing alot of your money in their products and its not right that they can just shrug their shoulders at you.
most rc modellers are honest people and they dont keep going do vendors everytime they crash a heli or plane and this is because they know its there fault. so when we do contact them it is because it was a design fault and not because we are trying our luck.