Spartan DS760 gyros

[Smoothound]

No doubt, just annoying for those that were told to buy it over the full version by shops because of this offer. Spartan have a great product, but I do sometimes think they are a victim of their own success.

Never a truer word spoken

[Smoothound]

I am not disagreeing with you on whether we are getting a good deal or not.
I believe that Customer Service is paramount even above cost. When people chose to buy the ds760 sport they did so feeling it was the better deal since an upgrade was going to be available for free in the near future as was promised.
However, when that upgrade fails to materialise then people may feel that they would have been better off getting the full 760 since this is what they were ultimately after.
The one area where I feel that the service industry as a whole lets us down is here.
If you promise something then deliver on it otherwise don't make the promise in the first place.
People need to feel that their custom is important and the service to follow that through needs to be there too.
In fact many prefer to pay over the odds to get that service.
I don't always shop at the cheapest place I find and prefer to take my custom to those proprietors who take the time to go that extra mile.
Whatever the reasons for the tardiness in the update, to the customer it doesn't matter. The product is late and causing some people issues as a result of that. Thats not good for customer satisfaction.
If Spartan-RC had said the update wouldn't be available until end of Feb then people could have made an informed choice and perhaps some may have chosen the full 760 as a result because they couldn't wait that long.
Lets hope that when the update is released that it works flawlessly as I am sure that Spartan-rc don't want to upset their customers any further.

Personally I don't think a lot of people care that much

Look at the bullshit and jackanory stories that surrounded the release(finally) of the Avant Aurora, it was only, what was it, 2 years late Even after this people on here and other forums are bigging it up and messing their jeans about it.

No one likes to be messed around but in the big scheme of things it's no real problem

[machasm]

Your prob right Phil.
Anyway, didn't end up being too late really just a week and a half.