Spartan DS760 gyros

[SRH990]

Just registered my 3 and bluelink and found one with some aincent firmware....!

Ohhh and the old boxes dont have the serial number on the barcode label....

Steve

I found that too, eneded up having to connect the USB link to get the serial number! Maybe such a low numbered gyro with no serisl number on the box could become a collectors item (as if they aren't already!)

[Smoothound]

I've not bothered as I have no idea where the receipt's are for mine

[SRH990]

I've not bothered as I have no idea where the receipt's are for mine

I couldn't find my receipts either but do remember buying them from Andy at Real Raptors on his stall at 3DM

[Dashik]

Any update on when we can start upgrading our Gyros?

[machasm]

Any update on when we can start upgrading our Gyros?

I'm waiting too.
Perhaps the message is less embarassing than saying it will launch at the end of Feb?
Maybe I'm getting too cynical in my old age.;-)

See above

[simon_t]

Ho Hum. Looks like another weeks going by without the upgrade available...

[raptorheli2]

how large a spoon you got ready for some humble pie

watch this space.

cheers

[jamiem]

It's pretty bad when people are buying these on the premise that they can get an instant free upgrade and this not buying the ds760 in the first place. Hopefully it will be resolved shortly, I'm sure there's a fair few diapondant people out there right now.

[Dashik]

Please let it be today I want to start meddling with my Gyros setup

[raptorheli2]

jamie, the delay is not ideal but it's coming. as angelos said earlier the web host side wasn't ready for the change which is unfortunate. however spartan could quite easily have put the price of the 760 up and left it at that instead of doing this. i think the UK is getting a great deal on a free upgrade so it's worth the extra wait.

cheers

[jamiem]

No doubt, just annoying for those that were told to buy it over the full version by shops because of this offer. Spartan have a great product, but I do sometimes think they are a victim of their own success.

[machasm]

jamie, the delay is not ideal but it's coming. as angelos said earlier the web host side wasn't ready for the change which is unfortunate. however spartan could quite easily have put the price of the 760 up and left it at that instead of doing this. i think the UK is getting a great deal on a free upgrade so it's worth the extra wait.

cheers

I am not disagreeing with you on whether we are getting a good deal or not.
I believe that Customer Service is paramount even above cost. When people chose to buy the ds760 sport they did so feeling it was the better deal since an upgrade was going to be available for free in the near future as was promised.
However, when that upgrade fails to materialise then people may feel that they would have been better off getting the full 760 since this is what they were ultimately after.
The one area where I feel that the service industry as a whole lets us down is here.
If you promise something then deliver on it otherwise don't make the promise in the first place.
People need to feel that their custom is important and the service to follow that through needs to be there too.
In fact many prefer to pay over the odds to get that service.
I don't always shop at the cheapest place I find and prefer to take my custom to those proprietors who take the time to go that extra mile.
Whatever the reasons for the tardiness in the update, to the customer it doesn't matter. The product is late and causing some people issues as a result of that. Thats not good for customer satisfaction.
If Spartan-RC had said the update wouldn't be available until end of Feb then people could have made an informed choice and perhaps some may have chosen the full 760 as a result because they couldn't wait that long.
Lets hope that when the update is released that it works flawlessly as I am sure that Spartan-rc don't want to upset their customers any further.

[raptorheli2]

ok folks, it's live.

need to download the new tool from the ds760 page. upgrade away.

cheers

[machasm]

Upgraded mine without a hitch.
Just remember folks that the gyro is reset back to its defaults so make sure you run through the setup again.

[synergyn9]

Mine is upgraded too, with no problems

Thanks Angelos and Spartan RC for the upgrade offer, appreciated