Not a happy bunny at all!!

[marktigere1]

Sorry about your fire and servos Phil.

Hope you get sorted soon.

[Janek]

Hi Phil,

Sorry about your bad luck.

You need to speak to your LHS about replacement servo's, if the ESC was unfit for purpose (i.e. it caught fire through no fault of yours), they should cover all the costs.

It's all too common for the model industry to forget that the responsibility lies with the RETAILER, any further argument with the distriubtor and or manufacturer is between them and the retailer.

[Smoothound]

Hi Phil,

Sorry about your bad luck.

You need to speak to your LHS about replacement servo's, if the ESC was unfit for purpose (i.e. it caught fire through no fault of yours), they should cover all the costs.

It's all too common for the model industry to forget that the responsibility lies with the RETAILER, any further argument with the distriubtor and or manufacturer is between them and the retailer.

Well I took the ESC and servos to my LHS who have contacted Robbe. They were told that they have only had one failed 500 ESC so far and the reason mine had gone was because I was using the inbuilt BEC and digital servos. I then pointed out that digital servos are listed in the front of the manual it was then pointed out by Robbe that the ones I was using weren't listed in the manual

I have now pointed out to the shop that the servos I was using are listed on Robbe sister site, Midland Helicopters, as "Ideal for T Rex 500".

[Janek]

Ah, I should have realised, you're dealing with Robbie UK, aka, Keith Wallenger.

I once had to deal with "him", only way I got satisfaction was to get "verbal" and to threaten legal action. . . . . . . !

Mind you, it should be the Retailer who deals with you, not the importer. Was that Midland ?, aka Trevor Wallenger. . . . . .because the two brothers, in my experiance, are like chalk and cheese. Trevor has always dealt with me fairly and honestly.

[Smoothound]

LHS have phoned McGregors and they have told them that it is a tail servo not a cyclic servo so Robbe are refusing to do anything about the servos but I should get a new ESC.

They virtually said if you don't use a listed servo tough shit

Thing that hacks me off is that the Disti has the highest profit margin and the shop or the punter is the one who ends up footing the bill it seems to me.

Now my LHS are less than happy with me as I have got the bit between my teeth but I'm not really ****ed at them just the Disti for squirming and constantly changing the reasons why they won't sort servos that were obviously torched by a shitty ESC

[moyesboy]

Will they send you the amps and could you solde them into the servos yourself perhaps?
Then ony 15 a servo plus your time rather than theirs (but no warranty).
Just a suggestion, if you are a skilled solderer.
More skilled than the align assembly contractor...

[Janek]

If it were me, and I'm a stroppy begger, I'd be emailing the Manufacturer and complaining about the Distributor. . . . . .

Might not get you new servo's, but it'll make the Distributor squirm, expecially as I'd copy him on the correspondence

[Tim Procter]

They were told that they have only had one failed 500 ESC so far.

Mmmmm, I can confirm that my flying buddy "spiderspid" on these forums had a replacement esc on his 500 only 2 weeks ago Phil.

I have the new replacement here now in front of me for a spare as he bought a new one to get him going.

His went up in smoke too but he caught it smoking just after he connected the lipo to it, He wrenched the lipo free from the heli but the esc was knackered.

Fortunately his servos are still working and no other damage done.

Would be interesting to know if they are bullshitting about "only two" esc catching fire as we have two that we know of now.

[moyesboy]

Before reconnecting anything that might be fried after an accident like this, some basic checks of resistance and continuity are a good idea.
If you haven't got a multimeter, then these are very good value this week:

aldi multimeter £6.49

...I'm sure a FLUKE is more accurate, but is it more than ten times better?

[Smoothound]

Will they send you the amps and could you solde them into the servos yourself perhaps?
Then ony 15 a servo plus your time rather than theirs (but no warranty).
Just a suggestion, if you are a skilled solderer.
More skilled than the align assembly contractor...

Good idea but my soldering is not good enough for that

[Thomas]

I know a bloke who blew up all things electric on his heli and his LHS replaced the lot - same LHS that refused to fix a dodgy ESC I returned - guess you just have to get them on a good day.

[LipolyGone]

Can we have some clarity as to who we should stear clear from buying things from here Phil?
Name & shame mate.
Martin
I am thinking this is Robbe UK & sussex Model centre!
Am I correct in my assumptions?

[kevinh]

Before reconnecting anything that might be fried after an accident like this, some basic checks of resistance and continuity are a good idea.
If you haven't got a multimeter, then these are very good value this week:

aldi multimeter £6.49

...I'm sure a FLUKE is more accurate, but is it more than ten times better?

and 10 x more expensive as well,

ill do like fluke meters though use them all the time at work, at the moment im using the new 387 all signing all dancing meter, its only borrowed from the company im working for, if i loose it i need to buy a new for 389 quid,

sorry to here about the esc mate and the servos , my 450 esc went last year just give up no smoke, just stopped working

[Smoothound]

Things have moved on because someone has told Robbe how ****ed off I am and pointed them at this forum so I'm now waiting to see what happens from here on in once Robbe actually get the ESC...

[kevinh]

Things have moved on because someone has told Robbe how ****ed off I am and pointed them at this forum so I'm now waiting to see what happens from here on in once Robbe actually get the ESC...

is this a good thing or bad thing?

do you have to watch what you say?