More Castle Creations Re-Calls!!!

[milly0812]

LOL funny thing is I only got it last night and not even done a setup yet. :-(

[Jamin_00]

I sent an email to CC last week asking exactly that, and had no reply, so not sure. According to Logic RC's site it's them, but then I read that FL are for the Heli stuff (but if that's the case, why do Logic RC also list all the Heli stuff?), so who knows.

2????

Surely one is official and the other not?

On their website Cremations only list Horizon Hobby.

TBH I thought it was them as it was them we would contact when Concept was around. Think I still even got the price list somewhere?

But that was a while ago

[tyjudd]

I only brought a 600e pro last week and Ice 80 came with the kit, and it has to go back. Why are they still being sold with the kits? why arnt they being pulled out and sent back before they are given out as part of the kit? Cheesed off!

[milly0812]

Surely if it was bundled with an Align kit then Its your retailers problem to replace it, not yours to send back ??

[coolice]

I only brought a 600e pro last week and Ice 80 came with the kit, and it has to go back. Why are they still being sold with the kits? why arnt they being pulled out and sent back before they are given out as part of the kit? Cheesed off!

Hey.

Unfortunately this new recall, detailing more ICE controllers that are effected only came out in the last day or two, hence why kits have still been sold with them in. Now it's public they will be removed, as happened with the HV120's in the 700E kits.

Surely if it was bundled with an Align kit then Its your retailers problem to replace it, not yours to send back ??

Hey.

No, luckily it's got nothing to do with Align as it's still branded Castle Creations.
I do see where you are coming from in your logic, I had a similar debate on HF about this very question, but the ESC is nothing to do with Align and must go back to Castle direct.
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[jamiem]

Hey.

Unfortunately this new recall, detailing more ICE controllers that are effected only came out in the last day or two, hence why kits have still been sold with them in. Now it's public they will be removed, as happened with the HV120's in the 700E kits.




Hey.

No, it's got nothing to do with Align as it's branded Castle Creations. I do see where you are coming from in your logic, I had a similar debate on HF about this very question, but the ESC is nothing to do with Align and must go back to Castle direct.
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It absolutely does have something to do with Align! Align included it in their kit, so its down to the Align distributer to sort this one. If you bought a new Ford car with Goodyear tyres fitted, and the Goodyear tyres were recalled for some reason, who would you expect to sort them out? Align have made some money out of including this ESC in the kits, so Align will have to sort out the kit supplied ones.

If I had only just bought a kit which includes one of these, it would be given back to the retailer to sort. Why should the end consumer have to pay out more money to have a brand new potentially even unused product sent back to be repaired/replaced?

[milly0812]

Sorry Ian I didnt mean it like that, what I meant to say is surely the onus is on the retailer as in the outlet that sold it to him to resolve it. As in the goods must be "fit for purpose" thing ?

[Mark_T]

No, luckily it's got nothing to do with Align as it's still branded Castle Creations.
I do see where you are coming from in your logic, I had a similar debate on HF about this very question, but the ESC is nothing to do with Align and must go back to Castle direct.
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I'll look for the link on HF to see the other comments, but at face-value there is no way any recent customer has to do any more than talk to their retailer for a resolution as the supplied part in the kit is clearly not fit for purpose.

The retailers should be going straight back to the Align Distributor as that is where the kit and the parts in it came from, they don't get to dodge on the basis there is another logo on the part, they supplied it, they are beyond doubt responsible for it.

Consumer protection laws are a lot better over here than in the USA so that may be part of the difference of opinions.

[leckylee]

could always go for the 140

Need even more power than the Phoenix HV-110 provides? Check out the Phoenix HV-140! Castle Creations leads the industry in reliable design and also sets the standard for customer service and support. We know everything in your large aircraft rides on having smooth power you don't even have to think about, so when it comes time to step up in electric capability, rely on Castle Creations for quality first designed speed controllers, and the money you've saved makes you simply smarter.

[Brod]

Surely if it was bundled with an Align kit then Its your retailers problem to replace it, not yours to send back ??

i agree,any 'decent' retailer would or should take it back.

[Asid]

If I had only just bought a kit which includes one of these, it would be given back to the retailer to sort. Why should the end consumer have to pay out more money to have a brand new potentially even unused product sent back to be repaired/replaced?

[coolice]

It absolutely does have something to do with Align! Align included it in their kit, so its down to the Align distributer to sort this one. If you bought a new Ford car with Goodyear tyres fitted, and the Goodyear tyres were recalled for some reason, who would you expect to sort them out? Align have made some money out of including this ESC in the kits, so Align will have to sort out the kit supplied ones.

If I had only just bought a kit which includes one of these, it would be given back to the retailer to sort. Why should the end consumer have to pay out more money to have a brand new potentially even unused product sent back to be repaired/replaced?

Hey buddy.

It's frustrating I know but not an issue to be fixed by Align, in reality a faulty Castle Creations product should go back to the UK distributer for return/exchange. However one I know of has posted that unless it was brought from them then it has to go back to Castle US or now EU.

The tyres problem would be Goodyear, as again the name on the tyre says who made it. You might go through the garage in that instance, unless you could remove said tyres yourself for return.

Like I said I got into this debate on HF, on there a guy said "what if my cummins engine powered Ford truck blew up, would I take it to cummins and not Ford!". Another forum member who works for Ford said yes, the engine would go to cummins for repair.

I'm in the same boat guys, my 700E is grounded while my esc is in Belgium for a V3 upgrade which now looks like is a none starter and a V4 solution is needed. Even if the Align distributers took your esc for return to Castle you'd still be no better off, in fact you're better doing it yourself as it gets shipped straight away. But again I'm with you on the cost to post now placed on the end user which is wrong, in an ideal world as I said above the UK Castle distributer should be sent the esc's and Castle would them reimburse them the postal fee's.
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[coolice]

Sorry Ian I didnt mean it like that, what I meant to say is surely the onus is on the retailer as in the outlet that sold it to him to resolve it. As in the goods must be "fit for purpose" thing ?

Hey buddy.

I don't know the true in's and out's of the retail sector and will not profess to, but with all that's gone on regarding Castle ESC's going pop Align have not said anything so that must show something. The line about them not caring about their customers can't be used, as I am sure they are aware that their kits bundled with a Castle esc cannot be enjoyed.

My only thought is that at the time of sale the esc was ok to use, but I have seen a few now quite rightly spitting nails as they cannot complete their shiny new kit.

A similar issue recently was the DX8, new purchasers had to return their sets to Horizon from memory for replacement and not the retailers. Although I seem to remember a handful did exchange at the retailer?

No matter which way you look at it the situation is a major blow for the end user with an expensive paper weight until fixed, but an even bigger blow to CC. I've not had a single problem with Castle esc's, but these problems could spell disaster for CC as a company.
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[barney]

As far as I am aware Its up to the supplier to arrange any repair or warranty work with the distributer on your behalf in the UK/EU

In the US they do things differently so whatever you take from HF does not necessarily apply over here.

Brian

[coolice]

Found HF chat;

25 Acre fire due to Castle ESC - Page 6 - HeliFreak

And cummins post from a former employee;

HeliFreak - View Single Post - 25 Acre fire due to Castle ESC

No real relevance here but hey-ho.
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