Big thanks to Optipower

[NEAGRON]

I agree Ben,optipower have replaced it,and in my opinion i think it is very good customer service in speaking to the buyer and also informing them of the problems.yours,Marty.

[Jamin_00]

I would imagine they would want to check that the user had not been a dumbass and shorted it or something like this that was user error, as then it would not be covered by warranty

Just a thought???

[SaneAdam]

I would imagine they would want to check that the user had not been a dumbass and shorted it or something like this that was user error, as then it would not be covered by warranty

Just a thought???

Not really tbh.... it was just courtesy calls to tell me about the situation. They did not ask what i had done with it. Just asked what the symptoms were. I told them it was cutting out under load. I think they were mainly concerned about the qc and rep of the products. The replacement was dispatched before they called me, so the calls were purely to let me know about the problem of the returned lipo.

[ChrisB]

Can't say fairer than that

[Jamin_00]

Not really tbh.... it was just courtesy calls to tell me about the situation. They did not ask what i had done with it. Just asked what the symptoms were. I told them it was cutting out under load. I think they were mainly concerned about the qc and rep of the products. The replacement was dispatched before they called me, so the calls were purely to let me know about the problem of the returned lipo.

I did (whoops) not mean you are a dumbass lol, I meant in general

[SaneAdam]

I did mean you are a dumbass lol, I meant in general

Lol... i know mate, its all good. I was just trying to stress how good there service would appear to be

[PilotPhil]

They did replace it straight away.......... as i said they wanted to tell me what was wrong with it

Ah fair play then! Big up Opti!

[cjcj1949]

Did if fail straight away or after a few flights? How did it slip through the qc? I know they replace faulty packs, but I haven't seen anything in writing other than faulty workmanship. Perhaps I haven't looked in the right place. I don't think it's possible to make every lipo the same, there must be some variation, but if that's covered by a guarantee, it's worth paying more, even if you don't need the performance.

[Mslater]

Did if fail straight away or after a few flights? How did it slip through the qc? I know they replace faulty packs, but I haven't seen anything in writing other than faulty workmanship. Perhaps I haven't looked in the right place. I don't think it's possible to make every lipo the same, there must be some variation, but if that's covered by a guarantee, it's worth paying more, even if you don't need the performance.

And you get half the cost back if you smash it in a crash !!

[Guest]

Guys,

We do a high level of QA and random testing but a few get through the system which is enevitable I guess when you are selling such high numbers. We do replace on a no quibble basis and when a reported fault is brought to our attention we do try to do 100% investigation into the fault so we can pick up on anything that needs to be reported back to our factory. Very often its a simple fault other times it needs more investigation either way it will be replaced if under 12 months old and is a genuine warranty issue.

We like to make sure the clients who return a cell are aware of what steps we have gone to to check it out, basic customer service where we can identify the fault. All that said the nmber of faulty cells so far is less than 0.005%! pretty low we think. We are also an ISO9001 and ISO14002 acredited company so we do have certain procedures to go through when faults occur or a product is returned for inspection.

Trying to do our best to support the client base and the hobby with we hope professional support.

Regards
Andy