Loyalty

[Cralis]

I feel slightly let down by Phoenix. Here in SA, I spread the word of what a good package they have... And think I may have won over a few sales. I supplied them with loads of photos of all angles of the Hurricane EP550.

I then misplace my CD, but still have my dongle.. I ask them what to do, and they just say I need to buy a new CD... Not very nice.

Now I wonder were my loyalty lies, when I found, the other day, a guy selling Phoenix, with a (strange looking) dongle that worked (saw it work)... for R500 (That's around 36 UK pounds). I asked if Phoenix knew about this, and he just laughed.... The guy did sell me some good stuff, and fixed a friend of mines heli at no charge...

So, where does my loyalty lie?

[colin n]

There is no loyalty with retailers and money.

don't feel quilty old chap.

[Smoothound]

Can someone on here not just burn you a CD? I would but I've no CD burner in my PC and I'm not sure how to copy PC CD's on my Mac so they will work properly on a PC...

[Cralis]

Someone mentioned the magic word of 'Torrents', which may or may not have solved my problems, depending on who reads this..

I have no guilt... I bought and paid for the software, so I'm not doing anything wrong. I just wonder what is the right thing to do. Report the shop that is selling illigal pirate software (and dongles), or support them, as they have looked after me..

[Sao]

After receiving that level of service from Phoenix
I would be inclined to write them a letter informing them that there are pirate copies of phoenix out there.

However due to the bad customer service you have recieved you won't be telling them where this place is so NER!

[Philimon]

Hey Craig

Hows SA? I'm flying down to George on Saturday and will be in Cape Town from around the 24th. Where you flying from these days?

Let me know if you'd like a hand-delivered solution to your problems

Cheers
Andrew

[Maverick]

I thought Phoenix was one of those packages where the software was 'free' but you payed £85 for the dongle??!!

Can you produce any form of proof of purchase? Even a credit card statement is legal proof these days.

If you can and they still won't replace it, even for a nominal sum like £5, then personally I think you've been hard done by.

[BobJ]

Hi

-----------------------
I then misplace my CD, but still have my dongle.. I ask them what to do, and they just say I need to buy a new CD... Not very nice.
-----------------------

I am certainly not calling you a liar but I wonder if there was some mis-understanding, I am sure they would send you a replacement CD even if they did want a make a nominal charge to cover postage but of course they will not and can not replace lost dongles, damaged ones can be replaced/repaired of course.

Phoenix (Run Time) have done more to push the development of sims in recent years than any other company and pushed the prices down so please let them know about this.

Cheers
Bob (Banned from RR) J

[Vibe]

Do you expect every software manufacturer to replace lost CD-ROMs? You can be damned sure if I lose my copy of Unreal Tournament they aren't going to send me a new one!

Phoenix offer the latest version of the software for a fiver on their website so they aren't expecting you to buy the package again.

This company has the absolute best customer support I've ever encountered. Period.

And if you think that guy selling illegal interfaces (which probably don't actually work) has your best interests at heart then you are severely misguided.

[Stuart]

Do you expect every software manufacturer to replace lost CD-ROMs? You can be damned sure if I lose my copy of Unreal Tournament they aren't going to send me a new one!

Phoenix offer the latest version of the software for a fiver on their website so they aren't expecting you to buy the package again.

This company has the absolute best customer support I've ever encountered. Period.

And if you think that guy selling illegal interfaces (which probably don't actually work) has your best interests at heart then you are severely misguided.

Whilst it isn't sometimes practical.

It doesn't take much to put together a system that verify's a genuine existing customer by creating a online registration system upon Phoenix's first install and if lost they can retrieve a downloadable version install and be away again.

The download can be masked in its location or name and be only avialable for a nominal time.

[Sao]

"
Cheers
Bob (Banned from RR) J"

Wait, what? You've been banned from RR now as well!?

[robgt]

Nice sig line there Bob

Cheers,
Rob

[trvo]

Wait, what? You've been banned from RR now as well!?

Bob, Thomas and myself have been banned because we were trying to provide useful information to it's members. I'm on account number 3 since yesterday and still posting useful info to the members . It's in my nature to help .

With regards to the CD, what you also have to bear in mind is that it costs phoenix money to create the CD's as well as the dongle. By sending to you for free they'd be doing themselves out of money just because you lost yours. Sure that may be acceptable for just one person, but you do it once, you open the floodgates for it to happen again. Just my opinion...

Trev

[Ashley Davis]

dammit, feel like I'm missing out on this......I got banned last year for posting on my own site, not even posting on RR. What I posted was about RR but just thought it was a landmark moment.....banning for posting somewhere else......lol.

[trvo]

lol, he took that to extremes then

Trev