phoenix online help

[spunkmyer]

don'T know i only got it 2 days ago

If your pc is on the net then Phoenix should auto check for updates. There have been a few updates recently.

Just to be sure lauch the sim and it should show its checking for updates during loading. Once in the sim, click on system then near the bottom of the drop down panel click on check for updates and see what it says under official updates.

Install if needed.

But as I said just a long shot.

[jimrobertson]

Cheers anyways still can't get on might have another go tomorrow

[jimrobertson]

just tried turning off anti virus to see if it works.
and it did any idea whats wrong with the anti virus that it doesn't let me connect

[3d lawnmower]

Go on phoenix website downlode the latest program its easy go on website and follow the instruction and bingo it will work trust me

[jimrobertson]

didn't work I already have all the updates because its phoenix v3 and it update itself going to try uninstall then reinstall but I think its something to do with my antivirus

I can get online if i close my antivirus first

[karandras]

what anti virus do you use?

[johnhel07]

hi if you are running windows xp you will need sp3 installed on your pc if not you will not beable to get the master server also when you have downloaded sp3 from windows site you may have to allow your computer through the nat setting that will be found in the firewall menu that is built into your router do this and you will be able to get online with out a problem make sure you have your anti virus and firewall enabled on your pc and you wont have a problem.

john

[jimrobertson]

I am running windows 7 and the only way I can get online is to turn off my firewall not sure about turning of firewall in my router so will just have to keep the firewall turned of

thanks

[karandras]

I am running windows 7 and the only way I can get online is to turn off my firewall not sure about turning of firewall in my router so will just have to keep the firewall turned of

thanks

Add an exception in your firewall for phoenix.

Are you using the standard windows 7 firewall or a 3rd party one?

If you let us know which i will write you out a step by step guide to add the exception - then you can keep your firewall turned on and keep your PC safer.

[johnhel07]

the idea is to allow your computer to be on the out side of the firewall using the dmz aslong as you have your windows firewall on or your antivirus programs fire wall you will be fine as i can garantee it will fix your problem with out any more issues

john

[jimrobertson]

Add an exception in your firewall for phoenix.

Are you using the standard windows 7 firewall or a 3rd party one?

If you let us know which i will write you out a step by step guide to add the exception - then you can keep your firewall turned on and keep your PC safer.

was using the firewall thats on virgin media security but since i turned that one of and started using the standard windows 7 one I can get online fine

thanks for all the replies

[karandras]

Np matey,

Glad you got it sorted in the end.