Kick Out...

[tourerjim]

Just when I start enjoying a session I get kicked out then its a job-n-half to get back in.

[Made2Fade]

its a pain in the ass mate, never been an update for a while so maybe they are listening to us and are going to release a one that actually does the job correctly.
Cheers
Lee

[Sk8ergrl]

I contacted Phoenix support about lag issues and that I can't seem to host or connect very often. This is what they said "We are very sorry that you are having a problem with the multiplayer aspects of Phoenix.

We can assure you that Phoenix has been fully tested, and many hundreds of customers use the online facilities daily without problem – however it is impossible to test every router/firewall/software configuration, and it is highly likely that the cause of the issue you are having is not due to the software itself, but due to your current router/firewall setup.

Are you certain that you do not have another firewall active through a virus checking program or through Windows?

Best Regards

Phoenix Support"

[ivor-bigen]

If any of you are useing the BT wireless homehub.
the old white one.
My friend is a BT broadband engineer he came round and spent hours on it, in the end he did manage to forward the ports and get it working.
The black new v2 homehub.
No chance.
we can not get this to work atall!!
ive even been on the phone to BT and they say they cant help as phoenix is not a supported aplication.

Get your hands on the standard BT voyager ADSL router, it is plug and play no messing around it works instantly.

With the homehubs you will find there is the odd few you will connect to but on the whole they wont connect to 90% of the servers.

my friend also has the same issue with his cable router.
i am now running a linksys wireless router this is also plug and play it works straight away with no messing around.

P.S.
sk8er i saw you in a server yesterday.
i normaly run server Essex Helis uk

[Tim Procter]

I contacted Phoenix support about lag issues and that I can't seem to host or connect very often. This is what they said "We are very sorry that you are having a problem with the multiplayer aspects of Phoenix.

We can assure you that Phoenix has been fully tested, and many hundreds of customers use the online facilities daily without problem – however it is impossible to test every router/firewall/software configuration, and it is highly likely that the cause of the issue you are having is not due to the software itself, but due to your current router/firewall setup.

Are you certain that you do not have another firewall active through a virus checking program or through Windows?

Best Regards

Phoenix Support"

What a load of bollox Phoenix.

[ivor-bigen]

What they are saying is true.
i know it doesnt help people get connected.
but it is down to the router settings normaly, and there is so many different types on the market its down to us as the user to get the router settings correct.
This doesnt help when eg,, BT dont know how to set there own hubs up.
BT are saying they dont support phoenix,,, my argument is,,,, phoenix needs ports 9000-9005 open so thats phoenixs part done,, at this point i needed BT to help me get these ports open, but BT tech support dont know how to open them!!
I herd yesterday phoenix is about to release a new update included is a new sound engine and multiplay fixs.
Fingers crossed it might help.
Ivor

[Boggy]

here is a how to link for the home hub. ive opened all mine but it still wont work!! http://www.frequencycast.co.uk/homehub.html

[Brian Gifford]

If any of you are useing the BT wireless homehub.
the old white one.
My friend is a BT broadband engineer he came round and spent hours on it, in the end he did manage to forward the ports and get it working.
The black new v2 homehub.
No chance.
we can not get this to work atall!!
ive even been on the phone to BT and they say they cant help as phoenix is not a supported aplication.

Get your hands on the standard BT voyager ADSL router, it is plug and play no messing around it works instantly.

With the homehubs you will find there is the odd few you will connect to but on the whole they wont connect to 90% of the servers.

my friend also has the same issue with his cable router.
i am now running a linksys wireless router this is also plug and play it works straight away with no messing around.

P.S.
sk8er i saw you in a server yesterday.
i normaly run server Essex Helis uk

I've got the Voyager, and normally have no problems getting into sessions. so I'm with you, Ivor.

[ivor-bigen]

As i said my mate works for BT on there broadband section, he got the old white one working but the black one wont have none of it.
plug a bog standard voyager router in i garante it goes straight in to any server.

Brian beat me to it lol

[chugga-bug]

Getting connected is only half the problem.... Once your in, what about all the crashes? Lag? etc.
Phoenix have got there head firmly stuck up there arse if you ask me.

[ivor-bigen]

Yeah it does get a bit lagy but i limit my servers to 3 people and it runs perfectly aslong as all 3 users have a half decent connection speed. mine does crash but only once in a blue moon.
Hopefully the new update will sort some of these issues.

[Sk8ergrl]

P.S.
sk8er i saw you in a server yesterday.
i normaly run server Essex Helis uk

Hi Ivor-Bigen yes I was on your server but it kicked me off no idea why lol. Also I have setup my w/router Speedtouch ST585v6 ports 9000-9005 phoenix application sharing on this router has been added and I also make sure that I stop my Avast Home protection and all features ie network shield, p2p shield etc also winxp firewall is not enabled so the only other firewall is my hardwared into speedtouch st585v6 but that blocks all incoming connections and lets application sharing ie phoenix ports so I'm . I don't even know if my hosted session is seen to others on multiplay and if they can connect. What does happen is that phoenix welcomes me to multiplay saying that my hosted session is online but no one seems to join lol.

[ivor-bigen]

Hi name a day and an evening time and i will look for your server to see if i can see it in the list, and connect to it.
Ivor

[Sk8ergrl]

Hi name a day and an evening time and i will look for your server to see if i can see it in the list, and connect to it.
Ivor

Thank you I'll be on phoenix tonite at 6pm the session will be called Sk8ergrl ok thanks again.

[chemicalbro]

phoenix are full of crap.
I don't use a router, straight connection from pc to the cable modem.
and still get all the problems stated. (even if i turn firewall off completely and shut down all non critical processes)

i mailed them months ago asking about the problems and they said they were working on a major update of the online aspect and info on this would be posted on their website....

seems now they are washing their hands of any blame.

they should either get it working or remove the online portion of the sim altogether.


Edit: i just mailed them a link to this thread inviting them to comment
i can imagine where that will go (the nearest recycle bin)
i wonder if they would say that the respawn lag isn't the softwares fault either..
I used to have a lot of respect for the phoenix development team but it's getting less by the day.