Originally posted by pgkevet
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Some good replies and thanks- my main issue is I have a choice of where I shop, I have my preferences and would like a little more enthusiasm when I am offering to spend up to £1800 in one hit at one of my preferred suppliers!! As I said in the original post, the discount is not the issue as I appreciate margins are slim- anything is welcome and I will always ask- my main issue is enthusiasm. I dislike American style customer service- I prefer plain old British enthusiasm and helpfulness.
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