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  • Paying more for insured delivery?

    Interesting change to Consumer Law
    *
    Part of my job is to review of changes in legislation that affects us all on a day to day basis and today something caught my eye that has particular relevance to us as ‘mail order’ consumers. The idea of paying extra to ensure that goods are delivered in a timely and safe manner is nothing special, however the option to pay less and shoulder some risk is often available. There was a change to the existing Sale of Goods Act 1979 that was enacted in 2002 and came into force in march 2003 that places the responsibility for safe delivery of good bought solely on the shoulders of the trader.
    *
    Risk is not passed to the consumer until they are delivered to the buyer, crucially not to the carrier. Therefore, even if a less expensive means of delivery is chosen the responsibility for safe delivery lies solely with the trader.
    *
    ‘The Sale and Supply of Goods to Consumers Regulations 2002’ inserts the following into the Sale of Goods Act 1979:
    *
    Amendments to rules on passing of risk and acceptance of goods in consumer cases

    4.—(1)*Section 20 of the Sale of Goods Act 1979 is amended as follows. For the marginal note there is substituted “Passing of risk”.

    (2)*After subsection (3) there is inserted—

    “(4)*In a case where the buyer deals as consumer or, in Scotland, where there is a consumer contract in which the buyer is a consumer, subsections (1) to (3) above must be ignored and the goods remain at the seller’s risk until they are delivered to the consumer.”.

    (3)*In section 32 of the Sale of Goods Act 1979, after subsection (3) there is inserted—

    “(4)*In a case where the buyer deals as consumer or, in Scotland, where there is a consumer contract in which the buyer is a consumer, subsections (1) to (3) above must be ignored, but if in pursuance of a contract of sale the seller is authorised or required to send the goods to the buyer, delivery of the goods to the carrier is not delivery of the goods to the buyer.”.

    *
    The amendments in full can be accessed here: The Sale and Supply of Goods to Consumers Regulations 2002
    sigpicX2

  • #2
    Thank you very much for making this detail available to "Joe Public". Appreciated.

    M.

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    • #3
      This is all well and good but I could see traders only offering an insured delivery option!
      + 7 x Eddies finest EGS's


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      • #4



        All this legal talk just confuses the hell out of me!
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        • #5
          Thats cos you a drunkard spanner
          + 7 x Eddies finest EGS's


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          • #6
            Originally posted by Jamin_00 View Post
            This is all well and good but I could see traders only offering an insured delivery option!
            Maybe so, if that is what they need to do to protect themselves from their own risk. There's nothing optional here as you can't waive these rights through contractual agreement. So saying 'you chose not to insure your goods so it's your own fault...' is no defence. Equally saying 'well, we gave them to the courier...' is just as useless.

            The legislation is just that and is just as relevant as any other part of the S.O.G (1979) as far as enforcement goes.
            sigpicX2

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            • #7
              Originally posted by Spanner View Post



              All this legal talk just confuses the hell out of me!
              Spanner, in a nutshell it says that Fastlads / Midlands / whomever else retain all responsibility for your shiny new bits until they've been delivered to you regardless of whether or not you paid for insured postage. If they get lost / go missing in the post it's the traders' responsibility, not yours.
              sigpicX2

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              • #8
                Already aware of this I normally use the cheapest method for postage and if the item is of value the shop normally upgrades the postage as it's their responsibility to ensure I receive it in good order not mine.

                Example buy a v bar from fastlads and pay for first class only and I guarantee you it will come special delivery.I am sure once this is more widely known they will remove the cheap options but it was nice while it lasted .
                Last edited by ChrisB; 28-02-2011, 02:52 PM.

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                • #9
                  So, as an example, if you purchase from fast-lads (sorry to pick on FL for this example but most people probably order there from here, myself included), at the delivery screen there is a number of options, however, this is stated

                  "UK Royal Mail Rates (UK and Northern Ireland Only) Not guaranteed or insured, you are liable if the item is delayed or does not arrive.
                  Shipping to GB : 0.48 kg(s)


                  Now i'm assuming then that, should the item go missing regardless of the option selected the buyer is not liable and is only deemed as far as the service goes to the speed of which he requires the item to arrive ?

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                  • #10
                    This has been a reality for some time now, the Consumer Protection (Distance Selling) Regulations 2000, speak to this as well.

                    The retailers know this (for the most part) but it doesn't stop them publishing inaccurate statements on their web sites to encourage people to pay for more expensive delivery services.

                    I wonder if we can now complain to the ASA about this sort of thing as they have recently started covering web advertising which was previously outside their remit.

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                    • #11
                      Originally posted by Mutley View Post
                      "UK Royal Mail Rates (UK and Northern Ireland Only) Not guaranteed or insured, you are liable if the item is delayed or does not arrive.
                      Shipping to GB : 0.48 kg(s)

                      Now i'm assuming then that, should the item go missing regardless of the option selected the buyer is not liable and is only deemed as far as the service goes to the speed of which he requires the item to arrive ?
                      Yes, correct, this is an excellent example of a misleading statement on a retail website.

                      Even the comment about the delay is not accurate as it does not absolve them from the time limits in the DSR for performance of the contract. It does however mean you should not be complaining if it does not arrive the next day

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                      • #12
                        Yes that statement is complete cobblers and I doubt it's legal now.

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                        • #13
                          In both instances of purchasing above, FL has been used ie UK based, what about ordering from Hong Kong as many of us do, myself included, are we covered then?
                          Nik.

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                          • #14
                            Originally posted by Sqwidge View Post
                            In both instances of purchasing above, FL has been used ie UK based, what about ordering from Hong Kong as many of us do, myself included, are we covered then?
                            No, this is British consumer law.
                            sigpicX2

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                            • #15
                              Interesting...thanks for that...

                              Does this apply to any seller in the UK...eg private individual...or only to a "trade sale"..?.

                              Leon

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