Hi guys,
Not having much luck am I!?
Sold my 500 ESP on the 8th April. Sent it out shortly therafter. Now, when I had it I did have some issues with the power cutting out which turned out to be the red ESC wire was not soldered correctly. I resoldered it and had several flights after and all was well again. I even made a post about it.
Now, the buyer contacted me on the 17th April saying the power has cut out again and asked me that before he bought a new ESC or battery what did I do. I told him I resoldered the ESC and all was dandy. Heard nothiing back until today where he said following on from Sunday it's still acting up and he wants a full refund and would raise a dis[ute via Paypal if I didn't refund him as good not as advertised etc etc. After mulling over it I said I would not be willing to offer a refund because anything could have happened with it since it's been with him.
Lastly, he responded to say that he would create a thread here for all to see how dishonest I am etc etc. He also said that he saw my thread and it was clear when he got the heli that I had not resoldered the wire at all. Which begs me to ask, how did he fly it with an unsoldered wire? If he resoldered it himself I fail to see why I should be liable.
I'm honestly not sure what to do, I mean, if it were me and I had flown and clearly had issues with the heli I would have sent it back from the very beginning but after he's flown it about for a while and potentially binned it I don't see why I should give a full refund.
Not after a bun fight here, genuinely wanting advice.
Cheers,
Dan
Not having much luck am I!?
Sold my 500 ESP on the 8th April. Sent it out shortly therafter. Now, when I had it I did have some issues with the power cutting out which turned out to be the red ESC wire was not soldered correctly. I resoldered it and had several flights after and all was well again. I even made a post about it.
Now, the buyer contacted me on the 17th April saying the power has cut out again and asked me that before he bought a new ESC or battery what did I do. I told him I resoldered the ESC and all was dandy. Heard nothiing back until today where he said following on from Sunday it's still acting up and he wants a full refund and would raise a dis[ute via Paypal if I didn't refund him as good not as advertised etc etc. After mulling over it I said I would not be willing to offer a refund because anything could have happened with it since it's been with him.
Lastly, he responded to say that he would create a thread here for all to see how dishonest I am etc etc. He also said that he saw my thread and it was clear when he got the heli that I had not resoldered the wire at all. Which begs me to ask, how did he fly it with an unsoldered wire? If he resoldered it himself I fail to see why I should be liable.
I'm honestly not sure what to do, I mean, if it were me and I had flown and clearly had issues with the heli I would have sent it back from the very beginning but after he's flown it about for a while and potentially binned it I don't see why I should give a full refund.
Not after a bun fight here, genuinely wanting advice.
Cheers,
Dan

E.G.S.

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