Distant selling regulations help

[EtheAv8r]

I think this is very cheeky, if not a bit out of order, especially the "..with no stocking fees and get a full refund including postage then I can order from fast lads and save a fortune". Why should Revolution refund your postage? They did not ask you to place the order, cause them expense in P&P only to have you return the goods because you subsequently found them cheaper elsewhere. If you are to renege on the deal you should at least ensure Revolution are not out of pocket.

The proper way forward in this situation would have been to call them and ask if they might be able to offer additional discount.

As this is not what the DSR protection is there for (after all you do want the items and they are not faulty) I wonder if the fact that you have posted your reasons and intentions here, and Revolution know this, that they could legitimately refuse your return.....? However is seems they will accommodate you, or at least try.

Lesson is, do your homework before pressing the 'Buy' button.

[scallybert]

[...] i dont think its fair on the company but £50 is £50 quid

Says it all, really.

[Mark_T]

Why should Revolution refund your postage? They did not ask you to place the order, cause them expense in P&P only to have you return the goods because you subsequently found them cheaper elsewhere. If you are to renege on the deal you should at least ensure Revolution are not out of pocket.

Mixing up the moral and legal points here, but for clarity, the law requires that the postage is refunded under the DSR and I have no doubt that Revolution would do that if required.

Should they have to in this case? obviously not, but that is a moral point not a legal point.

I wonder if the fact that you have posted your reasons and intentions here, and Revolution know this, that they could legitimately refuse your return.....?

No, no reason is required to use the terms of the DSR so this doesn't let them off the hook. Fortunately Revolution are not trying to get off the hook and would I'm sure honour the DSR if required to do so, but I strongly hope the OP calls them and sorts this out in a different way as the offer seems to be open to do that.

(after all you do want the items and they are not faulty)

Just for clarity again, 'faulty' goods are not really covered by the DSR as they have their own cover already through other laws. The customer needs no reason other than having looked at the goods they decide they no longer want them. This case strains the limits of the DSR as the customer does want them, just not at the price he originally paid.


Cases like this highlight the gross inequity of the DSR as it stands today, the balance shifted way too far towards the customer in my opinion.

[jwmachon]

i only asked a question as i said before i dont want to cancel the order and i did say it wasnt fair on the company doing that and if i do return i will pay all postage costs but hoping to sort something with maybe a discount on another servo.

[Janek]

DID YOU CALL PHIL ? look back a few posts

[msssltd]

Mixing up the moral and legal points here, but for clarity, the law requires that the postage is refunded under the DSR and I have no doubt that Revolution would do that if required.

That may not be entirely correct. Had the seller (Revolution) stated in their Ts&Cs that the buyer (Jonathon) were liable for the return postage, the buyer has to stand the return postage.

ref: General - The Office of Fair Trading

Only if it is covered in the contract and the written information can you require the consumer to pay for the cost of returning the ordered goods. If the consumer then fails to return the goods, or sends them at your expense, you can charge them the direct cost to you of the return, even if you have already refunded the consumer’s money. You are not allowed to
make any further charges, such as a restocking charge or an administration charge.

If you do not include these details in the required written information then you cannot charge anything.

[jwmachon]

I have spoken to phil and apologised about what i wrote, i admit that i was out of hand and should not have put what i did teach me to think more before i write.

Sorted out another servo aswell

Sorry if i have offended anybody