Skyline+Knight Sport

[jamiem]

As soon as we found out about the problem we acted on it, I don't know in this case how we could have done any differently.


Cheers
Bob J

why not just send the guy a canpoy rather than wasting time and money on couriering kits back and forth needlessly?

[ChrisB]

why not just send the guy a canpoy rather than wasting time and money on couriering kits back and forth needlessly?

That would make a hell of a lot more sense i agree

[BobJ]

Hi

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Who are your distributors are`nt they guilty of very poor communication,
Did you not check your order from them and wonder why totals did`nt tally up
Also if the box had changed size so much, Im sure most people would think how the heck are they getting it all in there, And have a look i know i would
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No comment on the distributor thing:-)

Yes your right, should have checked the order and if I was the one that checked the order off I would have picked up on this but in the pre Christmas mayhem someone else did it, it's easy to notice things missing from a order but if there are extra's (the canopies) then they may not have realised it was even part of the same delivery.
The new box is not so small that is would be obviouse the canopy is not in there.

When initially contacted by the customer he thought there was other items missing from the kit and thought he had a incorrectly packaged kit so was understandable upset, it turned out this was not the case so the missing canopy was despatched to him immediately by special delivery.

I hope this clears things up for every one:-)

Cheers
Bob J

[ChrisB]

I would be happy with that,it does sound like an understandable mistake that was rectified asap

[Gaza07]

Yup id agree with all of that and the xmas factor would have a lot to do with both sides
Just wanted to put over how bad it can feel for the customer some times

No comment on the distributor thing:-) we will let this one slide eh

[jamiem]

alls well that ends well then

[Smoothound]

Apart from Chris's oneway bearing that appears to have been lost in the post

[ChrisB]

Apart from Chris's oneway bearing that appears to have been lost in the post

Thats been sorted,there was a communication mix up

Just had a PM from a representative of Climb Out

[Smoothound]

I'll shut up then

[ChrisB]

I'll shut up then

Probably best, say no more

[Janek]

Blame the communication skills of the distributor, he's Dodgy