Really Bad Service Revolution

[Steve Ashton]

Just wanted to pass on my experience of Revolution Models!!

Since getting back into flying 8 months ago I have spent well over £2k in Revolution. First issue was with a Scorpion ESC purchased with a Rave 3D. Despite being faulty out of the box. they refused to do anything until the spoke to the Rep (not his problem They sold it to Me).

After 2 weeks and despite 5 phone calls. It was only when I went into the shop and complained anything was done. Surprise surprise they agreed it was faulty.

My latest issue with them concerns a Kong Power 6S lipo. I purchased 4 from them in December and one was showing errors on some charges. On returning it they said its normal and just give it a fast charge. Two weeks ago it started to get VERY HOT and blown so on returning it I was told they can't do anything with Lipo faults. This one had 24 cycles and is just 6 months old. Another blew 4 weeks ago and was destroyed as it looked like it was going to explode.

I was told Dave would call me if they could do anything two weeks no calls and Im not happy. Phoned yesterday and got a very rude woman on the phone who fobed me off again.

So I will not be going in the shop again for anything at all. No surprise retailers are hitting the wall with this lack of service. I have just taken great pleasure in speaking to trading standards and even more pleasure ordering my new Trex 700 from Fast Lads !!

I know they have been around for years but the service sucks. Take heed guys and purchase from a suplier that will look after you.

[Boggy]

ive ordered from reveloution and visited and have had nothing but good service!

[Steve Ashton]

I have ordered and visited and had no problem. The problem started when I needed help and support. Ordering involves giving them money remember, most if not all retailers are very good at taking your money !!!

[Tim Procter]

ive ordered from reveloution and visited and have had nothing but good service!

Totally understand your post Ron but aftersales and warranty does come into play too.

I know of another shop that does really good deals on sales but aftersales back-up is none existant sadly.

[Fixxxer]

Mate of mine spent thousands in there until it came to replacing a couple of batteries for a trex a while back, yep completely dis-interested hence to say he's not been there since.

[crash-alot]

I've placed orders with them in the past and on average they are ok. Not the best or cheapest. What p*ss*d me off was that after I ordered stuff on there website, 4 days later I asked when can I expect delivery they told me that an item was out of stock, hence the delay. grrrrr

[raptorheli2]

i'm afraid your pi$$ing into the wind trying to get lipos changed out after 7 months of use. the warranty on kongpower packs is 90 days like many other lipos.

i'm not justifying the way you have been dealt with and i'm sure if they told you this (perhaps they have?) then it would have been more amicable.

cheers

[Rob O]

Go on Tim Name & Shame the Barstewards . You know you want to . Rob .

[Maxpoly]

i'm afraid your pi$$ing into the wind trying to get lipos changed out after 7 months of use. the warranty on kongpower packs is 90 days like many other lipos.

Not true! Last year I replaced a pack after 8 months. Our standard warranty is 6 months (50% replacement from 3-6 months) but I had one customer who had not touched one of our older style packs since he bought it, and one cell failed. I gave him the benefit of the doubt and changed it.

I not trying to start my own pi$$ing contest, merely stating that your statement is not always true

Andrew

[Steve Ashton]

Having spoken to trading standards it seems they do need to offer a warranty. I am just letting them deal with it now.

Seems crazy when yo consider a set of lipos for a 500 heli will set you back in the region of £600 for 6 packs. Big investment with no backup.

[TrexMADuk]

You bought a 700 from FL ! ....... and i have this one

[Steve Ashton]

Were on your site is that one? When I looked it said non in stock !! How much and what is the spec. Looks like new canopy at least.

Is it new and to be honest I wanted to do the build

[madgooner99]

Not true! Last year I replaced a pack after 8 months. Our standard warranty is 6 months (50% replacement from 3-6 months) but I had one customer who had not touched one of our older style packs since he bought it, and one cell failed. I gave him the benefit of the doubt and changed it.

I not trying to start my own pi$$ing contest, merely stating that your statement is not always true

Andrew

I had a problem with an old style Maxpoly battery and the service and help i got from Andrew was excellent.

I will use Maxpoly again due to this positive experiance.

Ray

[TrexMADuk]

Its just been built, its going to be my own, just the kit at the moment with a Phantom V2 canopy, and some Red quickUK arms looks smart

[Tim Procter]

looks smart

It will do when you put the landing struts on the correct way.