Phoenix top service!!!!!!

[mattie-lodge]

Hi,

I think as always when you get great service it should be shared as there are too many people only want to share bad experiences.

Here goes:

My Phoenix sim crashed yesturday after trying to join an online session, then it wouldn't let me back in. Nightmare!!! I was away from home and no disc to reload. I E-mailed phoenix support and they got back to me super quick and asked for a specific file to be e-mailed to them. I did this of which they e-mailed it back to me 'fixed' which solved the problem.

Here it is.

A Mahoooooooosive

THANK YOU TO PHOENIX

for this fast and great service

[jboweruk]

I think it's nice when people comment on good service, being in CSR's myself I know most ppl are only too quick to let everybody know about poor service, but almost nobody ever says anything when you sort them out quickly.

[mattie-lodge]

Yep,

I believe that when someone does a good job like in this case it should be highlighted. They really did help me out

However if someone does do you wrong it should be also said, but you still have to give the supplier a chance to retify the problem. (work with them)

[Guest]

A Mahoooooooosive

THANK YOU TO PHOENIX

Even I can hear that Matt