Phoenix APPCRASH

[fiercebadger]

Well my Phoenix experience has been very short lived.

I was just about to get some training from Laurence, went to log in and get this now:

Problem signature:
Problem Event Name: APPCRASH

Application Name: phoenixRC.exe

Application Version: 0.0.0.0

Application Timestamp: 4de510fd

Fault Module Name: phoenixRC.exe

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4de510fd

Exception Code: c0000005

Exception Offset: 00279370

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Anbody got any ideas on what could be wrong please?

Cheers guys

[pDidd]

Well my Phoenix experience has been very short lived.

I was just about to get some training from Laurence, went to log in and get this now:

Problem signature:
Problem Event Name: APPCRASH

Application Name: phoenixRC.exe

Application Version: 0.0.0.0

Application Timestamp: 4de510fd

Fault Module Name: phoenixRC.exe

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4de510fd

Exception Code: c0000005

Exception Offset: 00279370

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Anbody got any ideas on what could be wrong please?

Cheers guys

Have you tried the obvious & restarted the PC? I once got an error when I cancelled an update, I had to download the update manually from phoenix website manually run the install then it worked after that.

[Darwil]

Were you trying to do this over the net? If so it could be a security problem such as firewall or antivirus software preventing connection.

[Kwickkwack]

Send the error message to the guys at Phoenix, they will advise i am sure

[snotvis]

Wow! I never realised Phoenix could crash - mine has been amazingly stable.