Phoenix Updating

[waveydavey]

I'm on 3.0m after a bit of work with a new PC but it won't go beyond this. Downloads the updates but as soon as the install starts the machine falls over big style with a fatal system error. Runs fine at 3.0 m, everything works. Anyone had anything similar

[unleashed666]

Ive had no errors updating mine

do you remember what the exact error was? (2nd line down on the blue screen of death)

[Steve]

Contact Pheonix support via their website.

I had some issues installing it on my Windows XP laptop a while back and they were very helpful and very prompt with replies. Got it sorted quite quickly and without any fuss after about 3 or 4 emails backwards and forwards with various attempts with different suggestions from them in between.

[waveydavey]

Ive had no errors updating mine

do you remember what the exact error was? (2nd line down on the blue screen of death)

I'll do it again, it was a load of hex but I'll get the exact line

[Darwil]

What O/S are you on, I had problems initially on Windows 7 that were similar, it was all to do with security and privileges; would be same with Vista as well - similar security setup.
I got the updates on OK during the install but next day downloaded but wouldn't install.
Hope you get sorted
D

[waveydavey]

Sorted, 1 email to support and an update to service pack 3on Xp and everything working. Thanks. Good service from Phoenix.