Pheonix Lead replacment

Hi, can anyone tell me where I can get a replacment lead as mine has died
It recognises the interface but there is no TX connection .

I have borrowed a friends lead which works.

Is it Climb out I need to to contact I think they do an exchange scheme for the leads ????

Thanks X Rachel

[Eckchaz]

There has been a few of these posts recently and I'm afraid to say Rachel.. your going to have to stump up for a new copy

[millerman]

There has been a few of these posts recently and I'm afraid to say Rachel.. your going to have to stump up for a new copy

That Sucks

[rachel]

nnnnnnnnnnnoooooooooooooooooooooo !!!!!!!!!!!!!!!!!

[Mark_T]

There has been a few of these posts recently and I'm afraid to say Rachel.. your going to have to stump up for a new copy

Really?

As long as you still have the original lead they do offer an exchange program, it is only when the lead is 'inside the dog' that you run into problems.

[tiddler]

There has been a few of these posts recently and I'm afraid to say Rachel.. your going to have to stump up for a new copy

Don't think that's right.

As far as I know, if you send your one back to Phoenix, they will replace it for a charge of about £15.00 I think.

[waveydavey]

I've sent 2 of mine back after the bairns have damaged it and they fix it for about £15. Good service too. Heres a link

[Eckchaz]

I'm only going by what I came across.. In the last month and a half I recall Gazza's lead being in bits (half inside a dog! ) and they wouldnt replace it dispite him having a receipt and that was two months old... then there was Shaun.. again a damaged lead but they basically told him to get lost!

Why dont you send them a Email Rachel, to see what they say about yours?

[Baldie]

If you have the original lead, And its not working and less than 12 months old, wouldnt they have to replace it under warranty ?

[waveydavey]

I can only speak from personal experience, 1 of mine was damaged beyond repair lead wise but the dongle part was intact and the other just stopped working. They sent a replacement for both.

[Eckchaz]

Rachel.. Just done a quick search to find the old posts from Gazza & Bart.. Only found Gazza'a one. My bad.. You can get a new one at a costs because you have both ends and they little box Thats why they wouldnt replace Gazza'a as he had bits missing and I cant find Barts thread to find out why they refused him though?

[Nick B]

Do yourself a favour when you get another and get simstick Rach,this way you can stash the lead on a usb extention somewhere safe and it wont get damaged by handling all the time.mine was getting iffy on the usb port connection but have no issues now its tucked away

[tonystevens]

Ive got the same problem and asked the question a couple of weeks ago
and this is their reply


Hi Tony

You can return your cable for replacement.

The returns address is:

PhoenixRC returns
10 Wilderton Road
Poole
BH13 6EE
UK

There is a charge for this service of £14.95 plus shipping which you can purchase from our on-line shop www.phoenix-sim.com under purchases>accessories when we confirm that we have received your returned cable.

Please send by recorded or signed-for shipping as we cannot replace cables 'lost in the post' and also include your full name and address, e-mail address(very important) and contact telephone number.



Best Regards

(Customer Support)

The PhoenixRC Team

[waveydavey]

And thats exactly what they do.

[Tim Procter]

Nice one Tony.