Thanks Phoenix!

[Asid]

Hi Rob

I stopped using Phoenix because of the online issue and lack of support. I make no apologies for stating a fact. Not trying to dis the company.

My experience has been bad. Does it mean its a bad product? No. I sent many emails and they did not reply. So for me it was a bad experience.

Most of my friends (and i have more than 1 contrary to popular misbelief ) have had the same issues and continue to get no support.

I support small companies as well. Like:

Stator Gator
Switch Glo
TME
Simstick
etc..

The only reason i went back to it is because of simstick. An excellent product with excellent support. You know it makes sense

Regards

Asid

[Swashbuckler]

If you google skype port forwarding you will see that it does in fact need ports forwarded if your router is not doing it by upnp. Fact is if a computer wants to communicate with another it must use one of the 65000 ports. If this computer is behind a router and firewall they must be told either by the computer using upnp, or by the user manually, what is going on. I doubt this is a problem with phoenix but more to do with ISPs obsession with intercepting and filtering traffic in an effort to see what you are doing, why you are doing it and conserving their bandwidth, as lets face it how many of them genuinely deliver the speeds they advertise all the time? That is why things lag mainly. I used to online game myself and with broadband some days are good and some are unplayable due to lag. The only systems that don't suffer lag are uncontended lines like T1 and ISDN. Blame all the xbox360s and PS3s and Wii's. Blame the internet spammers. I'm not a fanboy at all but I can't see that it is phoenix.

[Milamber]

My Phoenix installation is *not* installed to the default location. I don't permit, where I'm able, any software to be installed to the OS [Win 7] disk. My FSX and Phoenix, now the Vn 3 Beta, are installed to H:\Phoenix. Universal Plug and Play [UPNP] ports are open on my [Belkin Vision 11G] Router and Kaspersky Internet Security 2011 does not see the Sim as a "flagged" piece of software and there are no multiplayer issues.

M.

[robgt]

Please put numbers out here - saying "lots of people" or "most of my friends" have issues isn't helpful. Are we talking 5 people, or 5 million??

If there is a massive number of people that have the same problem, Phoenix need to know about it.
Whenever I read about people not getting any reply after sending multiple emails to some company, I immediately think their email is being blocked or dumped as spam and the company simply doesn't know they have tried to contact them.

Just a thought!
Cheers,
Rob

[Klaus]

Swash if you continue reading you will see that if that fails they fall back to the next protocol and so on. Skype i can sit behind a corporate firewall with a virtual network tunneled into another network which then gives me internet and still get it working and it does not have neither upnp or port forwarding enabled.

I have met a shedload of people unhappy with the fact that the networking issues are there, and for the record I am using an airport extreme + express to extend the network throughout my house. No limiting security packages on the machine only the roter firewall which work flawlessly with my other games like warhammer online, world of Warcraft, aerofly and realfligt. If you actually not classifying this as a bug I am awed. I was hoping Phoenix had addressed the network issues in beta 3, atleast there is light in the tunnel for v 4 if they choose to transport the protocol to websockets for instance and get the same versatile networking options as skype

[robgt]

Klaus,
Useful suggestions mate!
Please send them to Phoenix - you never know, it might help improve the product!

Cheers,
Rob

[CookieMan]

If you google skype port forwarding you will see that it does in fact need ports forwarded if your router is not doing it by upnp. Fact is if a computer wants to communicate with another it must use one of the 65000 ports. If this computer is behind a router and firewall they must be told either by the computer using upnp, or by the user manually, what is going on.

Okay,

I use my computer as part of the UPnP and I sometimes don't. I use other devices connected to the network (including my TV which is connected my network). Sometimes I use a hard wire between my router and computer and sometimes I don't. My reason for bringing this part of the topic up is to show that when all my other devices are working fine, even phoenix - all of a sudden why do the sessions kick out people... and then after an hour or two allow them back in??? This is not the problem with my settings because Ive been using phoenix from March with the whole setup in the right place and it worked fine (for a while)... so please don't try blaming it on that. And... I know my work around networks and network security, so lets leave that bit out.

I also have had a separate windows profile from the day 1. So no changes were done, as far as the security and firewall and home ports are concerned.

The only systems that don't suffer lag are uncontended lines like T1 and ISDN.

I'm not a fanboy at all but I can't see that it is phoenix.

I run on a T1, Swashbuckler. It still lags. It IS Phoenix.

Somany of MY friends have had a fair bit of problem with Phoenix.

[Swashbuckler]

Your T1 connection connects you to your ISP that part of the connection won't lag. (and by the way how lucky are you? T1? you git) What happens to the traffic after that is down to your ISP connecting to their ISP and then the connection between their ISP and their computer. It is unlikely that they have a T1 like you so it will lag. So there is plenty of opportunity for things to go wrong. If you want to prove that it is Phoenix and their poor coding in the networking section of their software. Connect two pcs together via a lan cable preferably a crossover one, so that no swich or router is involed and see if it lags and kicks for no reason. I'll bet it won't but I'm prepared to say OK I'm wrong if it does.

I'm not saying it is your fault, I think I stated my best guess is internet traffic levels and the way ISPs try to throttle it.

[Swashbuckler]

And Klaus my point really about Skype was that in order for two pcs to talk they must use ports, even a tunnel or vpn must use ports. Thats how I have always understood it anyway, otherwise how do all those 01010101 bits of goodness get from one pc to another.
I'm not saying NO BUG, I've never experienced it though.

[Tim Procter]

Windows7 64Bit
Linksys Router wired or WiFi
SimStick
AVG Free Version

My Phoenix works fine online without touching any ports.

[Klaus]

And Klaus my point really about Skype was that in order for two pcs to talk they must use ports, even a tunnel or vpn must use ports. Thats how I have always understood it anyway, otherwise how do all those 01010101 bits of goodness get from one pc to another.
I'm not saying NO BUG, I've never experienced it though.

I know how networking goes, every piece of software I make in my work I have to consider that bloody network. But yes you can do it smart and get protocols in a p2p network to go nicely through home routers, even corporate routers if you dig into the nat protocols a bit and you got a connection server as Phoenix obviously have. Ill leave it there because many did it before, and many will still do this in the future and I just think it would be great if Phoenix did it

[Jamin_00]

My Phoenix does cause me issues online with my work laptop.

I can join sessions but never see my friends, strange as others in the same room can see them???

On my personal laptop I have no issues what so ever so I just concluded it is something to do with my work laptop setup??

[Swashbuckler]

As Rob said Klaus, I think you should tell Phoenix what you know, or offer your services, or find this "bug" for them. I know it's not your job but think of the service you would be doing the heli community. I for one would buy you a pint or two if you came to England.

[challis349]

I have the port forwarding issues, even with the router ports sorted out, the router firewall turned off, norton turned off, and windows firewall turned off, I still cant get online, it is one thing that really does my head in about phoenix, apart from that its reaslly very good, although when I have eailed them, I dont get a very uselful reply

[Ashley Davis]

try 3.0e ..... network updates.