phoenix online problems

[challis349]

why the hell cant i get online with phoenic properly?

I have set my ip address so that i have a static one, the same with subnet mask, default, and both dns's, and ive opened ports 26500 to 26505, and checked them using a port checker, and they are open, but still get the same damn error message about i must open ports bla bla bla...

getting annoying now, could it be an uncompatible router or something?

please help guys as its gettin quite annoying now!!!!!!!!

[Kozmyk]

Firewall?
How many firewalls have you got running?
It's quite common to find you've got 2 or more, 1 from your router, 1 from Windows and possibly further firewalls from your anti-virus/security software.
You will need to check permissions for each of these if you are going to keep them running.

I switched my Windows Firewall off for ages and just relied on the Router Firewall because I was concerned that the extra was slowing my PC down but I've since re-enabled it for a bit of extra confidence. I didn't notice any significant drop in net speed when I put in back in the loop.

[challis349]

I use avg free ATM don't know if this has one, will have to check permission on windows firewall, hopefully it is just that, as the next thing it says on Phoenix website is a newer more compatible router

[spunkmyer]

You need to test your setup:

If windows firewall is on turn it off.

If your router has a firewall then turn off the firewall, then launch Pheonix if it works then turn the windows firewall back on. If Pheonix still works turn on the router firewall.

Once you know which is causing the problem then you can solve it.

What did you enter as ip address etc:

[challis349]

I followed directions for making static ip address and everything else, went into run and got all info from there, apart from primary and secondary dns, which I found in my router set up

[Ross Northcott]

i could not get online with version 2 so i downloaded version 2.5 and hey presto works perfectly now.

[heli-c]

Hi Challis349,

If you're using the BT Homehub V2 you should check the advanced settings page - it should look something like this:



You need to add Phoenix using the application sharing menu, and make sure your PCs device name is listed next to the Phoenix entry i.e my PC is called D7DM... (you can find your PCs name by going to Start>Run and typing msconfig, then enter)
Hope this helps, see you online soon

[Dedcalm]

Note the required incoming ports are UDP 26500 - 26505. These are from the server to your PC rather than the other way around.

As has been said its best to start with no security and work up to having the local PC and router firewalls on etc.

On my Netgear DG824GT you need to make a few config changes;

1st setup the service (i.e. define the protocol and ports required)



2nd open the firewall from global side to specific destination IP (your pc running Phoenix) for the previously defined service.