Sim Problems Please help

[rambo0293]

Hello guys i am writing this on behalf of sledge hammer (pete) as he is having problems with the new update.

Ok he has the original sim installed and that works fine but when he updates it to the latest version it comes up with the zlib1.dll file some of you may remember he posted on here about it well i have just talked him through that and it now starts up ok but once he has gone through the configuration of the tx it then come up with there is a problem with the program and shuts down that's it.

Any ideas???

[rambo0293]

Oh sorry i forgot to mention he is running vista if that makes any difference

[rambo0293]

ok i think i have found the problem

The original disk is a low version say 1.5j and he is trying to download 2.5k straight to it and then update from there but if you look at the web site it says that you must install other updates say 2.0.n before you update to 2.5.k hope fully this will answer the problem but if you think of anything else then please let me know

[Photex]

Oh sorry i forgot to mention he is running vista if that makes any difference

Hi Neil.

I had the same problem with mine. I simply un-installed it using control panel, and re-installed it. It works fine on my vista, unlike all the other programs.

Chris.

[rambo0293]

yes i have had it running on my vista machine as well and had no problems so i can't understand why its the only machine that it don't work on?????

I have just uninstalled it on my machine and reinstalled it to 1.05j and downloading the 2.5k update straight in to see if can get the same problems

i'll let you know what i find

Hi Neil.

I had the same problem with mine. I simply un-installed it using control panel, and re-installed it. It works fine on my vista, unlike all the other programs.

Chris.

[Aidi]

Check C:\Program Files and your Documents folders. If you still have problems when installing, delete any references to Pheonix then try again. In most cases this is the cause of the installation problems.

Rgds
Aidi

[Ashley Davis]

pretty sure you can't go from 1.5j straight to 2.5k

[Photex]

pretty sure you can't go from 1.5j straight to 2.5k

You can't. You have to d/load 2.0 first, then 2.5. and then additional aircraft and tx's.

[bjd]

If you have problems do not hesitate to email Phoenix. I was trying to update mine and had several problem attempts. Emailed Phoenix - still had problems but they sorted it after a couple of failed attempts - there are some known problems but they are not common. Phoenix will tell you exactly how to cope. They do not seem to lose patience and every time I received an email there was an apology for the trouble I was having.

Greatest support I have ever come across - don't waste time contact them now and get flying again.

Bernard

[rambo0293]

its ok i think we have it sorted now we reinstalled everything and done the updates one at a time instead of going from 1.5j to 2.5k we went 1.5j to 2.00.n to2.5.k i done this on my own machine with the 1.5 to 2.5 and had the same issues arise so i then took it all off and done it the second way and it works no problem so i think he is just finishing it off now so i should here from him soon. Hopefully he will have done it and all is working