Phoenix Issue

[StuSmith]

Hi guys i just sent the following email to phoenix was wondering if any of you knew the answer to my problem as i don't know how long they will take to respond..

I have had phoenix a while and recently done the latest update 2.5.a beta. I decided i wanted to go back to the original program i had which was program version 2.00n as it ran better for me. I uninstalled phoenix and restarted by inserting the disk and going through set up procedure. I have tried to run the program straight from the original disk which would be 1.04i, i havn't just gone to try and load on 2.00n or other straight away as i know this would not work as you need previous versions. Anyway I have installed the original cd version and when i click on it to play the messages come up as follows: 'Getnumber - invalid value' and ' iFlyJoystickMapping - invalid file. Once these messages appear phoenix closes.

Any help would be appreciated cheers.

[Aidi]

When you did the uninstall, did you check after it had completed if there were any reminants left behind? Check C:\Program Files. If there is anything there which relates to the sim, delete it before trying a reinstall.

When i have uninstalled in the past, i found that i needed to go to my documents and delete the the folder their labelled phoenix.

Uninstallers are notorious at saying its uninstalled the program, but still leaves traces behind.

Not sure if they have left the original v2 files up on their server. Might find that once you install from the CD, it will want to download the latest 2.5 version. If thats the case, i have v2.00q which works fine, can put that on a CD and send your way if you like.

[StuSmith]

Bloody hell they are quick!

Hi Stuart

The instructions for performing a clean reinstallation are as follows:

- uninstall Phoenix using add/remove programs in your Windows Control Panel
- delete the following folders:
-my documents/phoenixRC (If this folder exists)
-c:/program files/phoenixRC (If this folder exists)
-reinstall from your CD-ROM
-download and install the 1.04.i update from our website
-download and install the 1.05.j update from our website
-download and install the 2.00.n update from our website

Please let us know if you still encounter issues after doing so

Best Regards

Phoenix Support

Thanks for your help also Aidi

[LipolyGone]

They are a bit good stu
I have basicaly just done exactly what they have outlined to get 2.0n back after getting the same errors youve had.

[StuSmith]

Think i'm gonna have to tell mum and dad about this for the shop, it's a good sales pitch to the customers lol! Literally 2 minutes or so after i sent my email i got a reply back. Great customer support! I just done what they said and it's all working again !

God bless Phoenix you absolute machines

[davidwright77]

Hi.
I am experiencing exactly the same problem. Version 2.5 I have found to be 'jerky' and helis like the Blade 400, (standard), seem very different from the standard version in 2.00q, more like the 3d version. This, of course may be nearer to reality, I hope not, I have just purchased one.

I have completely removed Phoenix and re-installed from the disk and from downloads from the website. Unfortunately I have found that I have lost some aircraft and flying sites. All I want to do is 'roll back' to 2.00q as it was before I installed 2.5.

I have contacted Phoenix support, but don't seem to be getting anywhere. Having used Phoenix for nearly 2 years now this is pretty disasterious. It even converted me to helis after many years of fixed wing.

Anyone, any ideas?

regards

David