Phoenix Sim Cable Fault

[moyesboy]

The most likely failure is not one of an internal electronic component, but more likely a connectivity issue inside the wiring.
If my interface failed than I would be tempted to open it and see if I can repair it.
...now that I know they will most likely charge me for a replacement.

The interesting thing is this is not just another piece of hardware that failed outside or inside the guarantee. If the item is damaged due to fair wear and tear and they supply you with a replacement charging you for it, then in theory you still own the original and might be entitled to ask for it back.
However as it is a software key as well as a connection lead then that cannot happen, in which case you have merely leased it from them and it remains their property?

My guess is if this was reflex XTR you would be looking at having to buy the whole package again, not just a £15 replacement lead...

If it has been in use for well over a year then the £15 they actually charged (plus postage) seems reasonable, just disappointing when you know other folks have had free replacements.

[Sesame]

It is the inconsistency that people find hard to deal with, when I emailed them I didn't know whether I was going to get charged or not but this is the response I got back.

"Hi Tony

We replace all faulty USB interfaces within a reasonable time-scale completely free of charge – you need only send the faulty unit back to us and we will send you a new unit immediately

Before you do so however, please can you try our test program to make sure that the USB cable is definitely at fault:

www.phoenix-sim-files.com/files/phoenixUSBdisplay.zip

Please unzip this onto your desktop and run the application with your Spektrum transmitter connected to the USB interface.

When you do so, please tell us any messages displayed on the small window that appears, and whether you see the bars on the display move when you move the sticks on your transmitter.

Best Regards

Phoenix Support"

on the otherhand I have returned things to other companies that people have posted on here that they have not been charged and I have, so I suppose its swings and roundabouts

[jboweruk]

I decided to order a new Phoenix from Fast-lads, who as usual came through and I had it in time for the w/end. I'll get round to sending the other lead off at some point then I can use split screen when my nephew comes over.