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Above and beyond the call of duty
I have fairly recently changed my laptop and after installing Phoenix using the original disc I purchased with the dongle it would not work. My puter went into stop mode (big blue screen serious error and so on).
I downloaded version 104i and tried again with the same result so I contacted the support team by email 3.48pm on Saturday. I thought I would get a response on Monday and hoped to get to the bottom of the problem next week. I got a reply by 5.10pm the same day with a suggestion on how to resolve the issue. This has turned out to be not completely straight forward, but the reason for the post is that it is now SUNDAY and they have sent me a fix which has got the programme working.
All I can say is if anyone is thinking of buying a sim there really is only ONE to get PHOENIX
This level of support surely cannot be beaten (short of driving round your house and doing it for you)
Hats off to all the people involved with Phoenix and thanks for all your assistance.
I downloaded version 104i and tried again with the same result so I contacted the support team by email 3.48pm on Saturday. I thought I would get a response on Monday and hoped to get to the bottom of the problem next week. I got a reply by 5.10pm the same day with a suggestion on how to resolve the issue. This has turned out to be not completely straight forward, but the reason for the post is that it is now SUNDAY and they have sent me a fix which has got the programme working.
All I can say is if anyone is thinking of buying a sim there really is only ONE to get PHOENIX
This level of support surely cannot be beaten (short of driving round your house and doing it for you)
Hats off to all the people involved with Phoenix and thanks for all your assistance.
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