Having problems with Phoenix loading

[Schubeed00]

Hi there

I purchased Phoenix yesterday (barnd new copy fro LMS) but I have not managed to get it to work, the install went fine but when I double click on the program icon it tries to load then gives me the old "This program encountered a problem and needs to close" window and shuts the program down

My laptop spec as follows:
Windows XP
Intel Pentium m750 1.86Ghz
Ram 512
Nvidia Geforce Go6200 turbocache 128MB
space on hard drive
Direct x 9c installed (comes with disc anyway)

I have tried to uninstall and delete Phoenix out of Programs and my Docs and reinstall but I get the same message. I am waiting to hear back from the makers just wondered if any of you guys can help or had the problem

[terryk2000]

if pheonix installed ok then i would suspect a problem with your xp installation. Try installing pheonix on another xp computer see if you have the same problem.

[golddust]

I am guessing...check you have all the latest drivers.

[Made2Fade]

Have you tried installing the latest update for it? Also have you the latest graphics card/system drivers?
Cheers
Lee

[Tim Procter]

Having tried all the above get in touch with Phoenix support.

They are excellent and have a very quick response time..

[Schubeed00]

I have the latest drivers for the graphics card provided by the laptop manufacturer (Nvidia do have a newer update but they wont realease it to people to download who have laptops as it has to go through the laptop maker - in this case sony, if that make sense)

Well on the basis nobody has said the laptop is not spec'd high enough it gives me some hope.

I will have to pursue it but any other ideas are welcome - thanks for the fast response guys

[cambs flyer]

Uninstall Phoenix via the removal tool in Control Panel.

Then manual remove the Phoenix folder in My Documents & Program Files.

Download CCleaner and do a clean and registry fix, this program is fantastic, if you can afford it buy Windows Washer, PC World are selling it for a tenner and its amazing what it finds and clears.

Anyway CCleaner download link

http://www.filehippo.com/download_ccleaner/

Restart your machine from fresh and install Phoenix again

Before, also download Win Patrol, and check whats running in your start up folder, you might have a nasty surprise how many programs are sitting there you don't know about each time you start up, and use the tool to disable them from memory, the XP bottle neck will be taking up quite a bit of your systems resources and every little bit of memory helps

Hope it works for you after that mate.

[cambs flyer]

Upgrading the RAM to 1GB wouldn't be a bad idea neither mate, other from that your machine can well handle it, but do as I said above, this way your free up space repair any reg errors, and increase your memory.

[Schubeed00]

Uninstall Phoenix via the removal tool in Control Panel.

Then manual remove the Phoenix folder in My Documents & Program Files.

Download CCleaner and do a clean and registry fix, this program is fantastic, if you can afford it buy Windows Washer, PC World are selling it for a tenner and its amazing what it finds and clears.

Anyway CCleaner download link

http://www.filehippo.com/download_ccleaner/

Restart your machine from fresh and install Phoenix again

Before, also download Win Patrol, and check whats running in your start up folder, you might have a nasty surprise how many programs are sitting there you don't know about each time you start up, and use the tool to disable them from memory, the XP bottle neck will be taking up quite a bit of your systems resources and every little bit of memory helps

Hope it works for you after that mate.

Hi mate

Thanks for the advice - tried all the above apart from the Win washer but its still no different, I did notice a very quick window flash up when I shut down so I think there is a registry issue still unresolved - I will be passing this problem onto a IT geek I know

[cambs flyer]

OK download this

http://www.download.com/Advanced-Win...-10407614.html

This will find loads of reg faults if there is any, more than CCleaner, and fix them, it's another great freebie.

See if that helps mate.

[Schubeed00]

Thanks cambs flyer - tried all the above and still no joy, I can only put it down to graphics drivers (sony have not released any newer drivers than the one installed)
Surprised though - Phoenix never replied to my email !!!

Anyhow a new beast of a laptop is on the way to me so I should have it working by weekend. No doubt I will be back questioning the set-up like everyone else :-)

[Vibe]

Seriously, just email their support - its what its there for: support@phoenix-sim.com

[robgt]

I think he mentioned they hadn't responded...
I'm very suprised about that to be honest as they are totally on the ball - my guess would be a missing email or some other wierdness - I've never failed to get a reply when I've emailed them anyway.

Cheers,
Rob

[Vibe]

Yeah me too, so definately email them again, possibly without any formatting or stationary if you used it last time.

[cambs flyer]

I'm surprised as well, there usually on the ball at least an hour after contacting them.

Your e-mail address hasn't got loads of odd numbers or letters (just guessing) as spam filters can whip out address of that nature harmful or not.

One question if I may, does it not work once loaded from the disk? or when you update to the latest on site update?

As I think the original disk is version 4.01 or something like that, but a few updates in the past have had a few conflict probs.

Try this, go to the "set up" in phoenix if you can, and disable the water effects, in some machines this makes the whole show go tit's up, and once the water effects have been disabled it's as good as gold.

Worth a go bud', you've nothing to lose at this point.