Late 2013 rMBP, W8.1, JR XG8 Not recognised by Phoenix

[Craig33]

After finally getting windows installed along with Phoenix from a newish V4 disc I'm getting an error that says my transmitter is not recognised. This is in W8.1 Pro 64 in Bootcamp.

It also seems that i have to plug things in, in a certain order.
- If i plug in dongle then boot Phoenix i see a screen that says 'starting usb driver' or something but it stalls until i unplug the dongle.
- If i start Phoenix then plug in the dongle it recognises the dongle.
It never recognises the radio though. Worked fine on my previous Windows laptop prior to it biting the dust.

Anybody got any suggestions i can try before i contact Phoenix support on Monday? I know there are some Mac experts on here.

Craig

[Craig33]

Here is the reply from Phoenix. Im kind of embarrassed to say i didn't think to try this as since it was working before i thought the solution would be more technical in nature. Its about one step further from 'did you try turning it off and on again'. I can confirm its working and i just tried it for a bit with 4gb assigned in VMWare. Runs nice albeit with the machine hot because of the problems with dedicated graphics in this version of bootcamp/8.1.

Hi Craig

Please can you do the following:

-Start Phoenix
-When the issue occurs, disconnect and reconnect the USB interface
from your computer until the program starts
-Auto-update to version "4.0.q"
-The problem should not appear again

Best Regards

Phoenix Support