HELP!! My sim stopped working!!

[HiroboFreak]

Hey guys,

As the title suggests, my Phoenix has stopped working.
I have just emailed Phoenix Support but thought I would post here in case somebody has encountered the problem before.

Here is the email I sent:

Hi guys,

I have had your product for quite some time now & use it daily.
I have struck a strange problem today which has me baffled.

I was playing the sim for a while during my break (at work) & all was fine.
After my break I received a delivery from my hobby supplier which consisted of a Genuine JR Trainer/Buddy cord which I bought so I could teach my son to fly.
I configured a new model & enabled the “Trainer” function in my JR X2720 (sim & trainer radio) & plugged in the buddy lead to ensure that it went into “slave” mode. Which it did.
I then changed back to my “Phoenix” model memory & went to play the sim again.
My Tx is no longer detected. Nothing whatsoever. This had me confused.

I went back to the other model memory & (INH) the trainer function,(thinking that may have been the problem) even completely reset the model memory.
I have tried restarting the sim, rebooting the computer, cleaning the contacts on the JR plug & still it doesn’t detect the Tx.

I have noticed that when the sim cable is plugged into the Tx, “DSC” (Direct Servo Connection) appears on the screen which I never noticed before.
I logged on to a Multiplayer session & asked a player with a DX-7 (basically same radio) if he has “DSC” on the screen & he said “no”.

I’m wondering if the dongle has decide it’s had enough. Could I get it repaired if that is the case?
It would be a shame to have to purchase another Phoenix as it was working flawlessly until now.

I’m hesitant to plug in my main radio (JR DSX-9) to rule out a radio error.

Do you have any suggestions?

I eagerly await your response.

Regards,
Dennis De Zordo

This problem has me baffled.

Can anybody help?

Thanks in advance,
Sim-less

[jboweruk]

You are sure you switched off trainer mode? I know it's likely a silly question but surprisingly easy to miss the smallest things.

[SRH990]

If you have one of the very early copies of Phoenix, there were some issues with the dongle and the JR 2610 transmitter, I think I blew 4 dongles before the issue was noticed and sorted, mine worked fine with my JR PCM9X but as soon as I plugged in my 2610 it stopped working. The replacement lead I had from Phoenix direct has worked perfectly for over 12 months now, when I plug the lead into my 2610 it also comes up with 'DSC'.

I'd email the guys at Phoenix, with my experiences with them if the dongle is faulty they will exchange it with no problems, they just won't sell dongles for the obvious reasons.

[HiroboFreak]

Thanks Steve,

I have since had a mate over with his dongle & it seems that mine is faulty.
Yes I have had Phoenix since the very first first version so your comment that it may be replaceable under warranty is reassuring.

Thanks.