Castle Creations Ice 120 HV returns procedure

[Fast_lad]

Advisory applies only to: PHOENIX ICE HV 120
Castle engineers have determined that the performance specifications of certain electronic components used in the Phoenix Ice HV 120 ESCs may have changed between production runs. ESCs built using the out-of-specification components are more susceptible to failure when used with some combinations of motor and battery; and then only in certain applications. Fewer than 3% of the Phoenix Ice HV 120s produced to date have been returned for service of any kind.
Our engineering staff has been working with one of our component suppliers to design and manufacture a custom component that is much more tolerant of the loads encountered with today's batteries and motors. Phoenix Ice HV 120 controllers modified to use samples of those new components performed flawlessly in extreme applications where the Ice HV 120s built with the current component failed. We are confident that this modification will make the Ice HV 120 controller a much more durable ESC – one worthy of the Castle name.
Return Process.
If you have purchased your controller from Fast Lad Performance. Please return it to with proof of purchase, (date and invoice number) and your full name and return shipping address to. If you have a controller that came in an Align 700e kit purchased from us you can also use the same process for returning the controller.
Fast Lad Performance Ltd
Unit 7
Wortley Court
Fall Bank Industrial Estate
Dodworth
Barnsley
South Yorkshire
S75 3LS

We recommend you send it recorded delivery.
Your postage cost to us will be reimbursed and we will also pay the return shipping costs back to you.
NOTE: For purposes of fast turnaround, you will be sent a new Phoenix Ice HV 120 controller. Remove all connectors, etc. from your ESC before shipping as they will not be returned with your replacement controller.
Timescale
At the moment we dont have a turnaround timescale on this process. We are working with castle to ensure its as quick as possible.


Process is also here on our website..

http://www.fast-lad.co.uk/store/castle_service

We are diving on the ferry soon to return back from masters so we will be offline now until tomorrow,

Cheers

Chris

[Jamin_00]

Just see Mark post this on TH





Well done FL for helping the guys out here

[Lynx.1677]

Great service guys.

Dan

[acwman]

My 120 came with the model I bought s/h.. had an email the other day that it is on its way back to me from the states. Have to say that when I was using it on the 700, it also never got even warm.. The Jive 80 I have on the 700 now gets actually warmer.