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What the hell is wrong with those people these days?
I was awaiting a package from Rotterdam, as it did take a bit longer than expected I queried for a tracking number, checked the tracking on the site in Holland, next the UK delivery which is Yodel(?) ... well thats exactly what I did when I saw the package had been delivered to customer on Monday already ... WTF ...
I dont need to mention that I havent received the package nor did I have a reminder card or anything in the letterbox. Luckily we have CCTV installed that monitors front and back of the house so I quickly checked the delivery timeframe and then checked further. Not even a sign of a delivery van/car. Except the good old postman no one did put a foot on our grounds. Would have surprised me as someone was in all day as well.
So I called them up, seems to be "Home Delivery Network Limited" - more than an automatic system to query "with" your reminder card detail number - no chance. The only direct contact seems to be a chat module which was no longer available when I checked. Left it for today, when I checked I explained the bits to the representative. Fairly quickly the response: "I'm sorry to hear your item hasn't been received. I'll raise an investigation for you once we have an update, we’ll let the [B]sender[/B] know. Please contact them for the latest information." - the sender is is Rotterdam ...
Luckily I went for the insured option this time but its still a pain to get this sorted now.
Generally, what the hell is wrong with those drivers these day, another example I was expecting new packs from HK a few weeks back. Delivered by Parcelforce, left next to the doorstep. When I traced that delivery - while still being at work that day - I was shocked that it has been delivered as no one was in that day, accepting party myself and it was even scribbled for. Which I took as an offense and surely reported it back to their services - luckily it was still there when I got home to collect it.
So is it normal these days that packages are just left where ever, delivery is being signed for and confirmed as has taken place though either nothing is being delivered?
Any recommendations for services to use and especially which ones to avoid?
-rant over-
I was awaiting a package from Rotterdam, as it did take a bit longer than expected I queried for a tracking number, checked the tracking on the site in Holland, next the UK delivery which is Yodel(?) ... well thats exactly what I did when I saw the package had been delivered to customer on Monday already ... WTF ...
I dont need to mention that I havent received the package nor did I have a reminder card or anything in the letterbox. Luckily we have CCTV installed that monitors front and back of the house so I quickly checked the delivery timeframe and then checked further. Not even a sign of a delivery van/car. Except the good old postman no one did put a foot on our grounds. Would have surprised me as someone was in all day as well.
So I called them up, seems to be "Home Delivery Network Limited" - more than an automatic system to query "with" your reminder card detail number - no chance. The only direct contact seems to be a chat module which was no longer available when I checked. Left it for today, when I checked I explained the bits to the representative. Fairly quickly the response: "I'm sorry to hear your item hasn't been received. I'll raise an investigation for you once we have an update, we’ll let the [B]sender[/B] know. Please contact them for the latest information." - the sender is is Rotterdam ...
Luckily I went for the insured option this time but its still a pain to get this sorted now.
Generally, what the hell is wrong with those drivers these day, another example I was expecting new packs from HK a few weeks back. Delivered by Parcelforce, left next to the doorstep. When I traced that delivery - while still being at work that day - I was shocked that it has been delivered as no one was in that day, accepting party myself and it was even scribbled for. Which I took as an offense and surely reported it back to their services - luckily it was still there when I got home to collect it.
So is it normal these days that packages are just left where ever, delivery is being signed for and confirmed as has taken place though either nothing is being delivered?
Any recommendations for services to use and especially which ones to avoid?
-rant over-
and a platinum star 
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