Any BT engineers, can you clarify something

[trillian]

Just one last thought, in general. There are lots of companies offering broadband but if they are just leasing the lines and equipment from Openreach then does it really make much difference who the broadband company is? Obviously each company is responsible for customer service and billing but the point being is it likely to really matter who the bill is paid to when it comes to the quality of the broadband connection?

(My line and broadband is with TalkTalk and I know they have lots of haters out there but I don't know if I'd be any better off going through the hassle to change companies unless perhaps it was a whole different setup, like fibre optic or something)

[Randall]

[QUOTE=trillian;856586]Just one last thought, in general. There are lots of companies offering broadband but if they are just leasing the lines and equipment from Openreach then does it really make much difference who the broadband company is? Obviously each company is responsible for customer service and billing but the point being is it likely to really matter who the bill is paid to when it comes to the quality of the broadband connection?

(My line and broadband is with TalkTalk and I know they have lots of haters out there but I don't know if I'd be any better off going through the hassle to change companies unless perhaps it was a whole different setup, like fibre optic or something)[/QUOTE]

Depends if its LLU or not, in alot of cases sky, talk talk, O2 etc only use the copper line or een fibre lines these days to the cab then it goes onto there own network. So you can and do get different speeds from different suppliers. But yea unless your with Virgin or have Fttc etc you are at the peril of openreaches lame copper cables :-(


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[pgkevet]

[QUOTE=SmileyMan;856562]Carefully if snapped buy a tree on your land charges could be rasied.[/QUOTE]

That bit not on my land or I'd have pruned it long ago.
I have some leccy lines crossing my fields and the utility arbs regularly check and clear any concerns there. You'ld think BT would have similar...

[Malc1]

We just replace the wires when they are proven faulty and lighty prune if required.

Not the best way I know.

[electricsceadu]

does lightly prune mean leave the trunk 6 foot high with nothing else attached to the tree anymore?
as thats how i pruned 2 of my trees




and before the tree huggers start
the tree's were unsafe with the core rotted out

[royotr]

[QUOTE=vinny155;856530]cancel your bt contract and they will be on the phone monday offering you everything they possibly can to get your custom back,i had a year of no broadband which i was paying for,spent endless hours to call centers if not days,no joke,and no joy to fixing my problem,the minute i cancelled they were on the phone offering everything and they would sort the problem that day if i signed back up.....shower of pillocks
rant over


hope you get your problem sorted[/QUOTE]

It's true what vinny suggests. I to have had broadband problems for just over 12 months.
Previously I had been with Sky for phone and broad band with consistent but slow broadband ( around 5 Mbps download) I wasn't happy with my phone charges and a little disapointed with the Sky modem wifi connection ( you had to be in the same room to maintain a connection) so fell for a cheaper BT std package .
Big Mistake!! Although the phone charges are a lot less, the wifi connection is now anywhere in the house outside in the garden ,garage even down the street, with a download speed of upto 14 Mbps. What's wrong with that you may ask! Well almost immediately we switched over to BT I would get periods of very slow down load speed ie 0.2mbps ( lowest .07mbps) very frustrating if watching BBCiPlayer etc. I to spent hours on the phone ,unplugging testing at different boxes etc as suggested by the third world operator. Eventually I got the engineer inspite of the " We'll have to charge you " threat.
The engineer arrived , replaced some external wire around the house and repositioned an inline junction device and informed me that a previous engineer had been a lazy s#% and not completed some scheduled maintenance a couple of yrs ago. Probably because I had not been at home. Nothing was wrong with my wiring so no charge.
Things were back up to 14mbps for a couple of weeks then back down to 0.2 Mbps again , more phone calls but no permanent solution. So we just gave up if it is working we use it if it's slow we dont use it.
A couple of months ago another broadband supplier came on the phone offered a good package , tested our line and guaranteed a constant 7mbps, and offered to pay our Get Out of contract fee.

I then got onto BT cancellation dept, asked for the cancellation fee due and the mac code no. In order to change supplier. Obviously they asked "Why" so I had a good grumble. They then offered to try to sort it out with the engineers and promised some good "loyalty"deals in 3 month when my contract finishes.

Since then my broadband has been back up to 12 Mbps constant. Problem solved.... Possibly!!!