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I can understand the frustrations from both sides but equally sometimes we need to allow people to voice issues so as to feel that they may not be the only ones experiencing frustration at there circumstances and hopefully lead to a quicker resolution. There is never any need for violence and no-one should be making threats at people but also those that created the issue in the first place need to accept they have an obligation to resolve the matter asap and not blame others for demanding answers. I'm closing this thread.....please use the group to document your issue if you need to and allow others to cross reference the outcomes and hopefully in the end all will end up positive.
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