shop returns - faulty goods

[mattydred]

shop returns

[Red3]

i would think your contract is with the company that sold it to you why should you do there leg work ?

[Andy from Sandy]

It is always worth finding information on trading standards but the bottom line is the shop selling the item is your point of contact if and when something goes wrong. They can try and tell you to contact the manufacturer but it really is their responsibility to provide an item fit for purpose. After they have taken of you then they go to their suplier for their own solution.

[challis349]

I would think it tjhughes you would need to contact, or take it back too, I bought a north face jacket from blacks, and the zip came detached, they didn't say contact the north face ;) I recently bought a new xbox aswell, they said for the first year its the shops responsibility if it goes wrong, although don't know if that is just there policy

[nightstalker]

The Sale of Goods Act covers the purchase of most things from shops, suppliers and online or mail order retailers. It also details the retailers obligations in situations where you have to return an item to them take on the basis that it is damaged or faulty – or both.
Your statutory rights

One of your principal statutory rights is the expectation that the item will be of reasonable quality. This also includes fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability. The failure of the product to meet any one of these criteria is a breach in your statutory rights, enabling you to go back to the retailer, even after some months of use.
The retailer’s obligations

If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.

In the first instance and if considered appropriate, the seller must offer to at least repair the goods. They must do this within reasonable time, at no additional cost to you and without causing any significant inconvenience. If any inconvenience is caused you should be given a replacement item on a ‘like for like’ basis (and not simply the cheapest and most basic model). Many consumer complaints relate to the length of time the item is away being repaired – and although you must allow reasonable time for repair, the law does not say what ‘reasonable time’ is. It very much depends on the item itself and the nature of the problem. For most things, shops would usually allow you to exchange the item or give you your money back straight away. However, if the damage is minor and can be repaired easily, then the shop can insist on this as a first option, although this will not stop you from taking it back if the repair is unsatisfactory or there is something else wrong with it.

If a repair is impossible or unfeasible, you must then be offered a replacement. Due to the emphasis on proportionality in this legislation, you must give the seller reasonable time to repair or replace before demanding your money back and you should be aware that any refund given may well take account of any use you have had of the goods since you took possession of them. If you do not want the seller to repair or replace, or they have told you they are unable to, you can then request they reduce the purchase price to an appropriate amount, although this does not affect your ability to take return the item if something else goes wrong

[danch]

Definitely go down the sales of goods act as i have had a 2.5 year old tv & 3 year old PS3 replaced under it, they took off 20% per year for wear & tear.

Apart from that got refunds for both which allowed me to buy replacement items

Dan

[mattydred]

thanks for the replies guys. i phoned tjhughes and they said bring it back and he'll swop it for a new 1

[R1stu]

some places are better then others, sometimes better to deal with the manufacture. I had a cpl of vaxes from a catalog. it was only 3 months old and I went through 4 belts! Sent it back to them and got a dyson! ITs 3 years old now and only had 2 belts, I called them direct the other week as would not go up without jaming. I found the broken part and then got an engineers out. Asked to send me out a base plate too as it would not fit. Got a new one two days later.

Engineer came out and replace

Beater Bar (worn out)
Mains cable (been eating by dog)
Base plate (even though a week old)
Floor mount (Worn out)
U bend pipe (Broken when dropped hover)
Valve assembley (Cracked)
Pipe Valve (Broken causing it not too go up or down)

I only wanted them to fix the broken part I had issue with as the rest was normal wear and tear and I didnt want to be charged as was not a manufacture fault.

All of that was replaced FREE OF CHARGE and no call out either. We had issues finding the POP and he still done it all ok.

Thats custormer service on par with HH if you ask me!