Very angry with...

[discoferret]

Right, Just want to have a rant about Hermes couriers. Last week I book a collection through Interparcel to collect a large parcel. I went with Hermes as it was the cheapest and had the earliest collection date. Will was yesterday the 28th. When I booked it I thought thats strange why are they collecting on a bank holiday. But since it was available I booked it. Well the 28th came and went and the parcel was still sat by the door waiting for collection.

This morning I phoned Interparcel to find out why they didnt collect it and the women said that there was a glitch on the sytem and it shouldnt of let me book it in on a bank holiday. I said well it was scanned in that morning and was added to the manifest for that day and was scanned back in at the depot that night at 9.30. So explain that if they werent working? Anyway she phoned Hermes and they said they would defiantly collect the parcel today. She didnt give me a time but it would be between 8am and 7pm. So the wife stayed in again for the second day in a row which she wasnt too happy about. :(

Well guess what folks they havent bloody collected it! I'm extremly ****ed off! Wasted in total 22hours waiting and 35min on the phone.

Anyone had and experiences with Hermes?

[robby_121]

I think you have hit the nail on the head

You have hit the nail on the head when you said they were cheapest. I have experienced this with other cheap couriers...and some expensive. You do get what you pay for which is wrong when they let you down. Had a similar problem with UKMail. I now use fedex..pay slightly more but get no problems.

[millerman]

Sorry mate but if you pay peanuts you get monkeys
Who the he'll are Hermes sounds like a medical problem lol


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[chris jones2.4]

[quote=millerman;583806]sorry mate but if you pay peanuts you get monkeys
[B]who the he'll are hermes sounds like a medical problem[/B] lol


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lol :D

[R1stu]

use parcel2go also get 5% discount on ebay shipping too.

[callum]

I booked a parcel to be picked up aswell, No sign yet.. I'm not complaining due to the time of year and no doubt quite a back log.. Shall see how it goes.

[millerman]

My courier website will be up and running soon until then pm me and I will be happy to help


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[R1stu]

[quote=millerman;584057]My courier website will be up and running soon until then pm me and I will be happy to help


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Need any motorcycle couriers?

[Jamin_00]

[quote=millerman;584057]My courier website will be up and running soon until then pm me and I will be happy to help


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How about sending a Heli, 90 size to switzerland weighing about 6kgs all stripped down??

[millerman]

Not a problem get it boxd weigh it send me the dimensions and i will tell you the costs


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[discoferret]

Guess what people they still havent picked up my bloody parcel and thats after two promises from Interparcel saying that Hermes will defo pick your parcel up today! And another thing just got my FBL frames for my 6HV, open them up and thought they look small and guess what they've only sent me bloody Atom 500 frames all the way from Hong Kong. Its a bloody joke!

[Spannaz]

Hermes basically use home delivery service, same as the Littlewoods, Next etc deliveries, basically people are paid to use their own cars. They go to depot, pick up their parcels and deliver or collect locally. IF the designated driver decides they can't be arsed, they don't do it, simple as that. I have used Hermes before and won't do it again. I prefer to pay the extra £1 or so and get TNT or UPS via interparcel to do all of mine, touch wood in the 576 parcels i have sent over the years, they not lost one!

[heligray]

hi, hope you have better luck in the new year, :):)

[Baldie]

I made a purchase and it was sent 48hr del by Hermes.... Took 3 weeks ...

[Jamin_00]

[quote=millerman;584061]Not a problem get it boxd weigh it send me the dimensions and i will tell you the costs


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Soon as I have don that I will shout :)