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Have car insurance companies become more efficient, or am I dreaming?
I had the misfortune to be driving round a blind bend on a wet road on Monday evening when a car came the other way, locked the wheels up and went straight on into the side of my car. I didn’t get a 4x4 (Nissan Terrano) for driver and passenger protection, I got it to carry my hang gliders up mountains in wales, and to get up my the 1:5 hill to/from my house and to work in the Derbyshire snow and to carry all my toys. I now start to appreciate this aspect!
She (Had I mentioned it was a woman?) hit me just on the back edge of the drivers side front wheel, bashed right down the drivers side pushing the back end into the stone wall thus wrecking the left back quarter of my car too. After bouncing off me she hit the Rav4 behind me, hooked the her front wheel behind the Rav4 front wheel and ripped hers completely off.
Fortunately nobody hurt at all – she and her two kids were lucky as its not an even contest between a Ford Orion and two 4x4’s!
All three vehicles blocked the road and needed recovery with none of them drivable. Police came and took statements from other drivers who witnessed it, and the three of us involved.
So I was surprised to find that I had to fill in no forms, all the details were taken by my insurers, direct line, over the phone. Next morning elephant, representing the rav4 phoned me asking for my description of events. Norwich union called the next day and left a message saying their driver had admitted full responsibility and to call them. I had to rent a car straight away and Norwich Union have agreed to take over the billing of that directly with the rental company, and they say that they will provide a similar 4x4 to mine fitted with roof racks for carrying my sporting equipment by next Wednesday. We’ll see about that as I suspect I may have as much luck asking for flying pigs as roof racks, but it sounds good so far.
Of course we’ll see if my car is written off and what joke of a valuation they give it early next week – but I must say I am impressed with how swiftly things have moved so far and this definitely contrasts with the rate of progress and customer care I have experienced in the past with car insurance.
I had the misfortune to be driving round a blind bend on a wet road on Monday evening when a car came the other way, locked the wheels up and went straight on into the side of my car. I didn’t get a 4x4 (Nissan Terrano) for driver and passenger protection, I got it to carry my hang gliders up mountains in wales, and to get up my the 1:5 hill to/from my house and to work in the Derbyshire snow and to carry all my toys. I now start to appreciate this aspect!
She (Had I mentioned it was a woman?) hit me just on the back edge of the drivers side front wheel, bashed right down the drivers side pushing the back end into the stone wall thus wrecking the left back quarter of my car too. After bouncing off me she hit the Rav4 behind me, hooked the her front wheel behind the Rav4 front wheel and ripped hers completely off.
Fortunately nobody hurt at all – she and her two kids were lucky as its not an even contest between a Ford Orion and two 4x4’s!
All three vehicles blocked the road and needed recovery with none of them drivable. Police came and took statements from other drivers who witnessed it, and the three of us involved.
So I was surprised to find that I had to fill in no forms, all the details were taken by my insurers, direct line, over the phone. Next morning elephant, representing the rav4 phoned me asking for my description of events. Norwich union called the next day and left a message saying their driver had admitted full responsibility and to call them. I had to rent a car straight away and Norwich Union have agreed to take over the billing of that directly with the rental company, and they say that they will provide a similar 4x4 to mine fitted with roof racks for carrying my sporting equipment by next Wednesday. We’ll see about that as I suspect I may have as much luck asking for flying pigs as roof racks, but it sounds good so far.
Of course we’ll see if my car is written off and what joke of a valuation they give it early next week – but I must say I am impressed with how swiftly things have moved so far and this definitely contrasts with the rate of progress and customer care I have experienced in the past with car insurance.
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