Santander Woes

[Mslater]

My wife just switched her bank account to sant and dare.

Since then nothing but headaches and cockups.

Their customer service seems to be almost non existent. There's a massive language barrier and a whole bunch of people who are prepared to tell you just about anything. - oh yes thats after you press 1 then press 5 then press 8 then redial, hangup, press 2, stand on your head - bank head against wall.....

Any one else suffering ????

[Lynx.1677]

I was suffering since they were Abbey but can't be arsed changing banks. They sent my debit card to my address that I lived at 6 years ago then told me they wouldn't send another so I would have to go and collect it from my old place!!

After some words with my local branch manager, he sorted it out but the twats on the phone were next to useless and couldn't even get my first name right. Morons.

[millerman]

not really a fan of santander or abby or any other bank for that matter !

[Jamin_00]

My mrs works for Abbey in a branch and even she says the phone banking is a waste of time.

[SteveH39]

To be honest, I've been with the co-op bank for the last 22 years and always found it excellent. Like the way they contact you if they think fraudulent transaction are appearing on your account, recently ordered a load of stuff off eBay and within a few hours they had contacted me to confirm recent purchases just in case. Always get through to customer services quickly and never had a foreigner on the other end. All in all, a good service.

[discoferret]

I totally agree what steveh39 says. I have been with the co-op for most 3 years now and haven't had no problems what so ever. They are always helpful and you always speak to someone from the UK when u need to speak to them.

The only problem is that there isn't enough branches. Southampton has one and its right in the centre of town which can be a pain when u need to go to the branch apart from that I highly recommend them to anyone.

Sent from my HTC Desire using Tapatalk

[davew]

I did all my banking - private and business through Alliance and Leicester and had nothing but praise for them. I had switched my business banking from Natwest a couple of years ago because of their ridiculously high bank charges and had never looked back. I do my banking via the internet and, unlike the Natwest's find their system very easy to use.

However since they have become Santander I have been very uneasy. Don't know why, but certainly don't like the "tone" of some of the comments in the small print that I read on the statement I received yesterday. Any grief and I'll switch.

[SRH990]

We had a Cahoot account which was the online arm of Abbey National. We had no problems with the account and administered it totally online, then Santander took over :(

I tried to log in to close the account to be told that online banking was no longer available - on an online account????? As usual there was an 0845 number to call and ended up calling 5 times and visiting a local branch after being told to, to face blank stares from the staff. I hope I never have to deal with Santander again. We made an official complaint and have received a letter confirming receipt but a few months have passed by and we still don't have a reply.

[Mslater]

Glad its not just us - should rename it SantandSHITE.

Transfered standing orders to these wasocks but they set them all up as direct debits (This is their switching service) so no one got paid.

Tried to talk to them but can't get the dim shits on the phone to understand the difference between a standing order and a direct debit.

Having trouble cancelling the DD. Santander cow on the phone would not cancel them until confirming there was no money owed.

Tried to explain that even if there was it would only get paid if I said not if they decide.

Pillocks the lot of em. - Account closed after 6weeks with them.

[dougtucker]

[quote=Mslater;524216]Glad its not just us - should rename it SantandSHITE.

.[/quote]
+1:(
I have a number of accounts with them as they tend to pay the highest rates. They've manged to c*ock up every one at some point. Still waiting for them to give gross, net, paid breakdowns after four times of asking. Grrrr......

[tourerjim]

Nationwide & co-op for years have been good to deal with by phone.

[Hangar-7]

I've been with Abbey/ Santander for over 20yrs. Local branch is fairly helpful but never done any banking over the 'phone. Their e-banking is really good - always use it. Only reason I visit my bank is to deposit cheques.

My credit card is with Co-Op (over 15 years) no complaints there. My business a/c was with NatWest -as soon as a new branch manager came (100% $****D) I switched to Lloyds.