Waiting for my Dell delivery!!!?

[mark lane]

I'm awaiting a delivery for my new laptop from Dell. The order has been "shipped" (as per their track and trace) and a link provided to their del. company which states the below:

[B][SIZE=-1]Status[/SIZE][/B][SIZE=-2][COLOR=#cc0000]DEPARTED MANU.FACILITY [/COLOR][/SIZE][B][SIZE=-1]Contact[/SIZE][/B][B][SIZE=-1]Delivered On[/SIZE][/B][SIZE=-2]n/a [/SIZE][B][SIZE=-1]Address[/SIZE][/B][B][SIZE=-1]Received By[/SIZE][/B] [SIZE=-2]CHINA [/SIZE][B][SIZE=-1]Sent On[/SIZE][/B][SIZE=-2]05/02/2010 [/SIZE][B][SIZE=-1]Order No.[/SIZE][/B][B][SIZE=-1]Box Qty[/SIZE][/B][SIZE=-2]1 [/SIZE][B][SIZE=-1]Weight[/SIZE][/B][SIZE=-2]4 Kgs [/SIZE][B][SIZE=-1]ETA[/SIZE][/B][SIZE=-2]Your order is in transit and will be delivered within the next 4 days. A scheduled delivery date will be available on this page in the next 24 hours [/SIZE][SIZE=-4]Please check the order history below for any possible delays. [/SIZE]


[SIZE=-1][COLOR=#cc0000][B]History[/B][/COLOR][/SIZE][B][SIZE=-1]Date[/SIZE][/B][B][SIZE=-1]Time[/SIZE][/B][B][SIZE=-1]Location[/SIZE][/B][B][SIZE=-1]Activity[/SIZE][/B][SIZE=-2]05/02/10 [/SIZE][SIZE=-2]18:16 [/SIZE][SIZE=-2]CHINA [/SIZE][SIZE=-2]DEPARTED MANU.FACILITY [/SIZE][SIZE=-2]05/02/10 [/SIZE][SIZE=-2]10:16 [/SIZE][SIZE=-2]PENDING. [/SIZE]


[B][SIZE=-1][COLOR=#cc0000]Notes[/COLOR][/SIZE][/B][SIZE=-2]If the ETA falls within a National Holiday in the destination country, then delivery will occur on the next business day.</B>[/SIZE][SIZE=-2]Walsh Western International authorizes you to use Walsh Western International tracking systems solely to track shipments tendered by or for you to Walsh Western International for delivery and for no other purpose. Any other use of Walsh Western International tracking systems and information is strictly prohibited. [/SIZE]

Its been stuck in this since the 5th and it also sais a delivery date will be provided in 24 hours (from the 5th) which has not happened:(

Can't get through on any numbers provided. I'm an impatient type and hoping to get this ASAP!

Anyone have any exerience with Dell and Walsh western deliveries to the UK?

[fudded]

Yeah, my pc came from dell, they estimated 7 days delivery, was delivered in 3. I have nothing but praise for dell. Hope you get yours ASAP


Sean

[daren]

[quote]
Anyone have any exerience with Dell and Walsh western deliveries to the UK?[/quote]

My £2500 computer is a dell that was put together in Ireland, It was shipped by walsh western and like you it got stuck in the system, Mine had even said tried to deliver at one point, i did manage to phone dell in ireland and suprise it arrived the next day :(

[mark lane]

[quote=daren;416723]My £2500 computer is a dell that was put together in Ireland, It was shipped by walsh western and like you it got stuck in the system, Mine had even said tried to deliver at one point, i did manage to phone dell in ireland and suprise it arrived the next day :([/quote]

All changed now Darren. Everything comes from either Poland or China as they closed the Ireland site!

just finally got through to Walsh Western who say the goods should be with them (UK) today or tomorrow and then i will receive a call for the delivery date.

Rubbish tracking system and totally vague responses both online and via phone.

We will see!.... hopefully not too long to wait:confused:

[robgt]

I was suprised to see China in the details - I thought all UK DELL stuff came from Ireland.

Cheers,
Rob

[Ads]

I think its a sign! Fate telling you, you shouldn't have got a dell!
Seen way too many of them fail, break, die. My 5 yr old Vaio is still going strong and is still noticeably faster than girlfriends brand new Studio 15 (which within the first day required a full restore as half the programs just wouldn't launch.)
I hope I don't start a brand war here, I'm just sharing my experiences. Lets hope you took the extended warranty.

[mark lane]

LOL:svengo:

Well the system ive ordered has great reviews apart from slight warm running (XPS 16) but ive not taken the extended warranty... never do on these things as i see them as just an upsell. Hopefully any issues will be seen inside a year!

As Rob said.... strange to come from China but i think they have closed all european manufacturing now.

Lets hope its all good and as per UK spec! LOL:confused:

I bought the system as there was a huge saving in the Janury sale and got a very good spec for the money. Trawling through Dell customer forums indicated aweful customer service... especially on delivery which is frustrating.

Not at all like in our hobby where retailers do a good job in general and bend over backwards to supply fast and with good communication. An essential with online service IMO.

[NosingIn]

Mine came from China last month as well - I found the couriers "Walsh Western" a nightmare... none of the tracking codes from Dell worked on their website, and for the last leg its delivered by a local contractor (who drove over my lawn) :mad: and it was at 2pm after having a confirmed 8am-1pm delivery. Gah!

Never again buying a Dell. Back to Sony / anyone else.

[MartinH]

[quote]Trawling through Dell customer forums indicated aweful customer service... especially on delivery which is frustrating.

Not at all like in our hobby where retailers do a good job in general and bend over backwards to supply fast and with good communication. An essential with online service IMO.[/quote]

It can be the same with alot of bigger companys that arnt private, I find the small firms WILL do alot for your custom and your rewarded with excellent comunication and support etc, great example is the heli dealers you guys use on here, always hearing good things about them, no names mentioned ;).

[stevieb337]

slave labour is cheaper in china mate thats why !!!

[mark lane]

Just checked order status and all still the same:confused:

I get the feeling that the order could be anywhere and is likely to just turn up whenever:svengo:

I'd almost rather not have the tracking facility if its not going to show any indication of where the order is!... ive ordered stuff from abroad and its almost told me if the guys stopped for a pee its so good!

Hopefully the laptop will arrive sometime this week at least while im still off work. Got a buyer in the wings for my Inpiron 1525 and really looking forward to a new and fast pc experience!

As you guys know.... i spend a lot of time in front of the thing! LOL:svengo:

[MartinH]

I was exactly the same as you, checking the tracker every 5 mins, started to send me mad tbh and im on pills for it, infact I have to take one right about n........................