I'm Back.....

[Stuart]

Its seems like ages, but atlast I'm back online at home thanks to BT being a total waste of time I'm now with tiscali.....time will tell how good or bad these guy's are....surely can't be as bad as the half brained twits @ BT. :D

[Stuart]

Also, apologies for those PM's that took a while to reply to work is so crazy, just got back today after 6hrs in the car from Hampshire CC for a presentation on a 3yr contract. Fingers Crossed

[Gaza07]

Welcome back :D

[ChrisB]

We have behaved,,honest:D

[Steve]

BT have been hassling me recently to renew my 12 monthly broadband contract and upgrade with their new package.

What the teenagers on the other end of the phone line don't seem to understand is that I don't have a 12 monthly contract with them, so how can it possibly be about to expire?

When I finally asked one of the twit's supervisors what would happen if I just did nothing at all, he said, "errr, well...... nothing Sir"

So, thank you very much, I won't take you up on your latest offer, my contract is not up for renewal, I'm happy with the service that I'm currently getting already and please don't EVER ring this phone number again, or would you like me to say that in just 2 short and concice words, ending with "Off!"

I've had an excellent service from BT for as long as I've had an internet connection which has been a long time now, and they've never hassled me at all about it until about the beginning of November, when these sales calls just went beserck - 5 times a day, every day of the week. My Mrs wouldn't answer them, and when I did one evening, I was not impressed.

We're signed up to the Telephone Preference Service, which stops cold sales calls coming through to your phone, and it works very well. Unfortunately, the problem with BT is that I am an existing customer, so they can legitimately call me.


Argh!!!!!!!!!!

[Kwickkwack]

Welcome back Stuart, and on a personal note, many thanks for sorting out my glitch with the emoticons, as you can see all is now OK :) :)

It amazes me with the various broadband supppliers, and dont get me going on BT, what a bunch of clowns, most would be better off in a circus than trying to run a business.

[Stuart]

no problem......glad to see your emoticon's are working fine now.

[AGW]

Do you want the Bad News or the Bad News :(

Tiscali are just as bad as BT :eek: and you definitely don't get to speak to a UK call centre if you have problems!

They are the same as all other ISP's fine as long as you dont have any issues!

My mate just moved house, and it took them 2 months to move his broadband :eek:

Andy

[Ashley Davis]

My own experience with BT .......

Moved to them from NTL cable to get a better price for internet. This was the beginning of four weeks of agony.

Firth the phone went dead, not just for a day though, three weeks we had no phone line. Then the broadband install didn't work. Two visits later still not working and phone is still dead.

So they I get the right hump and tell them to stuff it and go back to NTL.

Two weeks after that I get a bill for £50. I ring them up and explain that during the entire time I was with BT they gave me no services at all and destroyed all my phone connectivity causing no end of damage to my home business in the process.

They agree to just ask for line rental, I warn them that they are now treading on very thin ice and if they don't want a law suit on their door step they had better try a bit harder.
Speak to a supervisor, all charges removed, ask them to never phone me again.

Two weeks later I get a final demand for £30 due to unpaid charges. More phone calls ensue, assurance all fixed no charges to pay.
Two weeks laster I get a phone call from a nice asian man telling me if I don't pay I'll be taken to court. Said nice man realises very quickly that he has made a HUUUUGE mistake as I go from 0 to warp factor 5 million in 1 second flat.

Several minutes later I'm talking to the director of their customer services (nice bloke actually) who can't apologise enough and agrees that BT will never ever ever contact me again.

Not heard from them since. What a relief.

[marktigere1]

I'm with Talk Talk.

Have had no problems with them for the past 5 months.

Then over the weekend they lost ALL my emails in my inbox.:mad:

Fantastic:(

Cheers

Mark

PS. Welcome back Stuart.

[Jamez]

NTL, is the only way to go, Ok so there customer service is SHOCKING, but who's is'nt these days, but new free Hard drive box out after christmas for £10 a month subscription (alot less than sky's cause you have to buy there HD box) with High Def as well, running 4 meg broadband for £22 a month which is'nt bad but have a whole package so the lot is cheaper.

[robgt]

My net access is with Pipex who I have never had a problem with.
Phone is with One.Tel - now Talk Talk... no issues there either - so far.

:D
Cheers,
Rob

[Made2Fade]

Telewest (blueyonder) for me like. I have been with them for about 6 years now and can honestly say ive never had any problems at all with them. I seem to get free bandwidth upgrades whenever they release new/faster packages. Mind you i know a mate that is with BT, he ordered their new wireless hub package with the digital phone. He was promised delivery of it again and again but he never actually received it until about 4 months later in the end. When it did come there was no phone with it and many other problems. Cutting a long story short... everytime it didnt get delivered or there was something missing/wrong with the equipment he just asked to speak to a supervisor. He would then threaten to leave them and see what he could basically blag from them. 4 month later he has got his hub fully working and phone package but has blagged 3 month free calls from them/2 free normal house phones and a motorola razr phone with free calls. Just shows what you can get out of these people when they mess you about.

[g0pkh]

Hi chaps, I guess its the same old story.
ALways ok until you need to talk to some one, then I am afraid that you only get what you pay for.

I am currently with BT, and have been for about 6 years, I used to used dialup until they offered this rather strange deal called anytime plus.
Where you got 3 times dialup over a Broadband connection.

Initially it was set up as a trial, so that when you subscribed you got the full 512(as it was then) and then you could choose whether to stick and pay the full BB price, or drop back to the 150K.

Thing is they have never made that bit work, so have been at 512K permanently since it started. Even the minimum contract has now expired.

While its working I will stick with it, and then see what happens.
Unfortunatley I am right at the fringe of BB, and no cable, so can't expect more than 512 anyway.

Same everywhere though I am afraid cheap service = crap customer service.
:(

Pete

[kevinh]

my isp is wanadoo/orange. they even priced matched a while back, threatened to leave and go with tescos 17.99 a month packaged and they matched it, 512 only as i live in the sticks and thats all i get, unmetered service.
The supply is quite good as long as bt are not in sight, soon as 1 off there vans appear in the village someone loses there internet or phone lines,

and they are so called experts:) :)