Pre-order question

[nitros]

I have been pre-order the Brain from FL, but after discovered that is not for me, i sent a email to FL to cancel my pre order, but FL didn't reply yet.

Now my question if i cancel my pre order do i lose my 10 pound deposit?

Thanks

[Jamin_00]

Normally deposits are non refundable but you never know.

[Gixxer]

If it was an online order, I think the distance selling regulations should apply, which means you can change your mind at any time and a refund must be issued (probably minus postage costs if it has already been posted)

[nitros]

no was just, the 10 pound deposit paid on line

[GIXERMAN]

I think the £10 would be not refunded

[nitros]

ok then as long as i know it

[Jamin_00]

Ask, calling is your best bet then at least you know. Or ask for a store credit, that will go down better

[r4nd0m]

interestingly they dont have any T&Cs on their page which would either state that deposits are non-refundable nor any other statements ... I also couldnt remember they ever stating that the deposit is non-refundable, not even via google-cache search ... so I would assume they are quite friendly in that regards ...

[dszabo]

Last time I cancelled a pre order FL gave me a voucher code for £10 to use online against my next order.
P.S best to ring and cancel they don't seem to answer emails well not in my experience.

[Stanley Speel]

Last time I cancelled a pre order FL gave me a voucher code for £10 to use online against my next order.
P.S best to ring and cancel they don't seem to answer emails well not in my experience.

Whenever I sent an email Andy's always replied within a day, usually in a couple of hours.

I'm pretty sure you will get store credit for the £10 as the brains are not in short supply and they never were either.

[trillian]

It pretty much must be refunded under UK distance selling regs.

If memory serves the exception would be if it's a case of something special ordered and not usually stocked or custom made where a cost is incurred and / or it cannot be readily sold to someone else, which would not apply here.

[nitros]

i know that few of FL team/shop are in USA ATM, so it might be longer for a reply

[Mark_T]

I can't see how the £10 would not be refundable as you have the right to cancel the contract for a full refund at any time up to 7 days after receipt of the goods.

Worst case, even if they took the full payment and delivered the item, you can still return it for a full refund under the DSR,

[Reality Bites]

I can't see how the £10 would not be refundable as you have the right to cancel the contract for a full refund at any time up to 7 days after receipt of the goods.

Worst case, even if they took the full payment and delivered the item, you can still return it for a full refund under the DSR,

Pretty sure you would still pay for return post. Am sure if op calls fl and explains, they will sort something.

[sparts]

They issued me a credit,but the distance selling law is that a full refund should be issued.