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  • Pre-order question

    I have been pre-order the Brain from FL, but after discovered that is not for me, i sent a email to FL to cancel my pre order, but FL didn't reply yet.

    Now my question if i cancel my pre order do i lose my 10 pound deposit?

    Thanks
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  • #2
    Normally deposits are non refundable but you never know.
    + 7 x Eddies finest EGS's


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    • #3
      If it was an online order, I think the distance selling regulations should apply, which means you can change your mind at any time and a refund must be issued (probably minus postage costs if it has already been posted)

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      • #4
        no was just, the 10 pound deposit paid on line
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        • #5
          I think the £10 would be not refunded
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          • #6
            ok then as long as i know it
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            Align T-rex 450 V2 gt5 fbl soon controlled by Ardupilot Mega 2.5
            Trex 600 nitro

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            PL8 supported by Grant PSU aka "The Black BOX"

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            • #7
              Ask, calling is your best bet then at least you know. Or ask for a store credit, that will go down better
              + 7 x Eddies finest EGS's


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              • #8
                interestingly they dont have any T&Cs on their page which would either state that deposits are non-refundable nor any other statements ... I also couldnt remember they ever stating that the deposit is non-refundable, not even via google-cache search ... so I would assume they are quite friendly in that regards ...
                Sev

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                • #9
                  Last time I cancelled a pre order FL gave me a voucher code for £10 to use online against my next order.
                  P.S best to ring and cancel they don't seem to answer emails well not in my experience.
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                  • #10
                    Originally posted by dszabo View Post
                    Last time I cancelled a pre order FL gave me a voucher code for £10 to use online against my next order.
                    P.S best to ring and cancel they don't seem to answer emails well not in my experience.
                    Whenever I sent an email Andy's always replied within a day, usually in a couple of hours.

                    I'm pretty sure you will get store credit for the £10 as the brains are not in short supply and they never were either.
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                    • #11
                      It pretty much must be refunded under UK distance selling regs.

                      If memory serves the exception would be if it's a case of something special ordered and not usually stocked or custom made where a cost is incurred and / or it cannot be readily sold to someone else, which would not apply here.
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                      • #12
                        i know that few of FL team/shop are in USA ATM, so it might be longer for a reply
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                        Evergreen Raptor 50 now R.I.P.
                        Align T-rex 450 V2 gt5 fbl soon controlled by Ardupilot Mega 2.5
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                        • #13
                          I can't see how the £10 would not be refundable as you have the right to cancel the contract for a full refund at any time up to 7 days after receipt of the goods.

                          Worst case, even if they took the full payment and delivered the item, you can still return it for a full refund under the DSR,

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                          • #14
                            Originally posted by Mark_T View Post
                            I can't see how the £10 would not be refundable as you have the right to cancel the contract for a full refund at any time up to 7 days after receipt of the goods.

                            Worst case, even if they took the full payment and delivered the item, you can still return it for a full refund under the DSR,
                            Pretty sure you would still pay for return post. Am sure if op calls fl and explains, they will sort something.

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                            • #15
                              They issued me a credit,but the distance selling law is that a full refund should be issued.
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