where do i stand with missing package

[Guest]

For the extra 60p why take the chance on standard delivery?...

It is until RM let you down that you don't feel the need to spend unnecessarily. Once they do then you realise that spending the 60p could have saved much agro.

[p4ddy]

I know this will not be popular with the vendors, but the DSR are very clear on this point, if the goods are not delivered to you then you get a refund or the goods have to be sent out again.

Which postage rate you elected to use is irrelevant as the retailer is not allowed to pass on their risk in the delivery to you.

If they are lost in transit then it is the retailers problem, not yours.

http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf

See 3.20 and 3.36

That said I wouldn't assume it is lost just yet.

I have seen many model shops that say they are not liable for any lost items in the post & it's the customors responsibility. Anyhow if an item is lost using regular post then you cannot claim a penny (like i recently sent blade grips to fast lad that never arrived & now i'm £8 down) If you send i think it's special delivery then you can claim a maximum of £38 (i have claimed that for a lost Phoenix sim cable). If you send recorded or whatever it is you can claim the full value of the lost item.

[Allan]

yes special del is £38 Recorded item is covered up to the value of 100 First Class stamps