Horizon Hobby - Brilliant service!

[Brian Gifford]

My DX6i was picked up on Monday for the recall, and I got it back today!

Superb service. Thanks, HH!

[Mart61]

YAY! Did you get your bits so you can fly?

[Brian Gifford]

Not quite - I took out a servo - thought I'd get away with a gear set, but unfortunately not. Servo should arrive tomorrow. If the boss ever finds out how much I've spent getting this repaired, well, it's been nice knowing you guys.

[Mart61]

Best keep her in the dark then, eh Brian?

[Brian Gifford]

Doing my best.

[Mart61]

Me too - trying to work out a way of getting a 600N into the house unnoticed.

[Mikee]

Yep have to admit Brian.. I have had nothing but great service from Horizon with my DX7 repair

[Brian Gifford]

Me too - trying to work out a way of getting a 600N into the house unnoticed.

Do let me know if you manage that one!

[Mart61]

Do let me know if you manage that one!

I've just ordered up a gallon of KY jelly and I'm not gonna eat for a week beforehand to avoid peanut and sweetcorn contamination of me swashplate!

[Brian Gifford]

Yep have to admit Brian.. I have had nothing but great service from Horizon with my DX7 repair

What was wrong with your DX7, Mike?

BTW, the service was even better than it appears, I had a problem with the trainer socket, and they sent me a part FOC, and never asked for a receipt or anything! It's a second-hand Tx as well!

[JeromeF]

+1 to HH!

I had mine picked up on a Tuesday last week and had it back for Friday.

Excellent service!

[Mart61]

It's a second-hand Tx as well!

Oh oh! Here comes the HH police!

[Mikee]

What was wrong with your DX7, Mike?

BTW, the service was even better than it appears, I had a problem with the trainer socket, and they sent me a part FOC, and never asked for a receipt or anything! It's a second-hand Tx as well!

The ariel mast broke below the swivelly bit... they don't sell this bit or a new casing.. but they repaired it from a warranty returned unit and shipped it back to me FOC.... inside a week start to finish.. thats quality service.. coz I thought it would cost 50 quid or more to repair it and it looked like new when I got it back too

Mikee

[Brian Gifford]

The ariel mast broke below the swivelly bit... they don't sell this bit or a new casing.. but they repaired it from a warranty returned unit and shipped it back to me FOC.... inside a week start to finish.. thats quality service.. coz I thought it would cost 50 quid or more to repair it and it looked like new when I got it back too

Mikee

Nice! if only every supplier (and not just Helis) had that attitude to customer relations.

[kenny.c]

Ive used thier services a couple of times and been VERY impressed........If only Align UK were as good..........

Ken