Had to talk about it

[moyesboy]

I never thought of logging on at 7.00 am to have a go at a supplier for still being up and working at midnight replying to a post concerning them on here...

[spoony]

thanks to elite models

Hi Spoony

First of all please let me apologise for you not getting a phone call or an email, this is my fault as I deal with the majority of all internet orders. There is no excuse for not contacting you and I will certainly make sure this does not happen in the future.

I am at the moment talking to my web designers about having stock levels on our site for Heli spares. I would like my site to have live stock levels throughout linked to my Epos system, but unfortunately our Epos won't integrate with our site, so this means a whole new Epos system which we will have in the future. In the mean time I will arrange another way so people can see stock levels.

As you are aware Blade 400 spares have been a problem for sometime now, this is due to them outselling Horizon Hobbies UK expectations. I am in contact with the Guys at Horizon most days checking the spares situation and when stock will be arriving. Horizon Hobbies spares back up is normally second to none and unfortunately with the Blade 400 there has been a problem but I know George Land at Horizon is working very hard to make sure this doesn't happen again.

I was at Horizon Tuesday and I picked up the majority of Blade 400 spares. We are now only waiting for Feathering spindles, Link sets & DS75 servos, other then that we now have very good stock of all other common parts i.e Main Blades, Main shafts, booms etc etc. Horizon are expecting all the other spares early next week, which we have all on back order.

Please could you contact me on 01233 646650 as soon as you can so I can chek your order and get it sorted out asap, as I am unable to identify through your nickname. I will also offer you a good will gesture as it certainly is not my intention to upset my customers.

Again please accept my apologies.

Kind Regards

Rod

Elite Models Ltd
www.elitemodelsonline.co.uk

Just to update people

I have spoken to rod and it's sorted,very pleased with the outcome a few extra spares.

Thanks to rod and all the guys there,This was not meant to slate elite models or get freebies just a point i wanted to make.

Anyway will definatly use them again this was a very fast response from Rod and thanks again

[mark lane]

A positive result all round!...... excellent news.

[jboweruk]

OK I have to admit my comment was maybe a bit strong. It's just I'm going through a similar thing with another shop who are really p*ssing me off at the moment, so I know exactly how it feels. I've been waiting for bits to arrive for 2 months now and despite numerous emails, phone calls, and being promised that it's being dealt with, I'm still waiting!

No offense intended towards Elite models. Just shops in general.
Far too many business's are happy to fob customers off with BS for fear of losing a sale.

I know how ya feel though mate, I have to hand it to Fast-Lad, they've been really good with stuff since I've been using them. I had an issue with one shop supplying me a DX6i, like you they kept fobbing me off, so cancelled and went to Fast-lad and next day had my Shiny new DX6i. Unfortunately it's gone TU, but called Fast-Lad, who told me send to them with cover letter which I did, now the only thing holding up is Horizon, but FL spoke to them the other day as they hadn't heard anything and apparently it should be back with them soon.