Announcement

Collapse
No announcement yet.

RC Hero whats happened???

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    RC Hero whats happened???

    I ordered some spares for my 130x about 3 weeks ago and some of them were "pre-order" ie out of stock. The bits that were in stock arrived a few days later as they usually do.

    I have tried the mobile number thats on the web and left various messages and I have also sent a message, also through their web page, no reply to either.....

    Has anyboy else expericenced this, its very unusuallly as their service is normally very good.

    Any ideas guys?
    TREX 700 LE - Spartan Vortex
    TREX 600 LE - VBAR 5.3 PRO (DFC)
    TREX 600 LE - VBAR 5.3 PRO
    TREX 600E PRO - VBAR NEO (PRO RESCUE)
    TREX 550L DOMINATOR - MINI VBAR EXPRESS
    BLADE 130X
    DSX11
    Tags: None
  • #2
    Have you tried PM'ing Kylensn on here? Kyle is up there with the best of them when it comes to customer service I've found. I emailed a well known large shop/online retailer a few weeks ago when they sent me the wrong main gears for my 450 Pro and as of yet I've heard nothing! I'm guessing that like the rest of the online retailers he's at the mercy of HH for getting stock in so will only be able to ship it to you when they fulfil his order. I've had a few weeks wait for 130x bits that were out of stock...seems the norm for HH bits it seems, annoying but the price you pay I guess! It'll be the same for all the retailers otherwise I guess you'll have bought them from elsewhere?
    Neil

    1 x


    Raptor 30, OS32, on its way to being FBL (and leccy?)
    Trex 450 Pro, Beastx, Savox 0257, DS520
    Blade 180CFX
    DX9 & DX7
    Too many planks...

    Comment

    • #3
      I’ve ordered items many times from them. Once this summer not all of them were in stock. He sent me what he had in stock straight away and the remaining items as soon as they came back into stock without me chasing.

      Top service every time. He usual response to messages sent directly from their site straight away, try again.
      Paz

      Goblin Black Nitro
      Goblin 380
      Oxy 2
      Vcontrol

      Leicester Heli Flyers Club

      Comment

      • #4
        In the nicest possible way, threads like this should only be started after all avenues have been exhausted mate. It can stop members from ordering and create bad rep. As said Kyle is a regular poster on here so try pm him you'll probably find its just a comms issue
        sigpic


        Rave ENV Nitro
        New Logo 550
        Synergy N5c
        TSA 700E night flier
        I use VBar control because it's feckin awesome I use NEO rescue when I remember to
        5 x EGS thingys and a Platinum star doo dah

        Comment

        • #5
          Originally posted by milly0812 View Post
          In the nicest possible way, threads like this should only be started after all avenues have been exhausted mate. It can stop members from ordering and create bad rep. As said Kyle is a regular poster on here so try pm him you'll probably find its just a comms issue

          To be fair Don I know Dave personally and he's not the sort of person to shout a shop down. I think he's just fishing for some info in case anything has happened at the shop (we all know how things happen unexpectedly). He probably doesn't know that Kyle is the owner of RC hero as Dave is not a frequent user of this site. We all know RC hero are great to work with and I didn't find the Opening post nasty just a little questioning.
          Invertix 400
          Vortex 285
          TBS Discovery Endurance
          X4 II
          Schluter Champion Longranger
          G4 E720
          G4 E720 Big AIR edition
          Goblin Urukay super slow
          Goblin 700 KSE Slow
          Goblin 700 KSE Fast
          Srimok Faifa
          Spectra G
          Synergy 766
          I'm not controlling it, just preventing it from crashing
          http://mangled-rc.com/

          Comment

          • #6
            Originally posted by milly0812 View Post
            In the nicest possible way, threads like this should only be started after all avenues have been exhausted mate. It can stop members from ordering and create bad rep. As said Kyle is a regular poster on here so try pm him you'll probably find its just a comms issue
            I have no complaints what so ever about the RC Hero, as I said before I have always had first class service. I was just wondering if anbody new if something had happened.
            TREX 700 LE - Spartan Vortex
            TREX 600 LE - VBAR 5.3 PRO (DFC)
            TREX 600 LE - VBAR 5.3 PRO
            TREX 600E PRO - VBAR NEO (PRO RESCUE)
            TREX 550L DOMINATOR - MINI VBAR EXPRESS
            BLADE 130X
            DSX11

            Comment

            • #7
              I know Kyle is a very busy lad nowadays because he never has time to go out flying with me anymore
              I also know he's had phone problems recently, No doubt as soon as he gets your messages he'll be in contact
              DX8

              Phoenix
              RealFlight 7

              Mcpx BL

              Trex 550 DFC with Vx1n

              Trex 700 DFC Pro Hv with Vx1n

              Zmr250 mini H Quad racer

              Comment

              • #8
                I too have had a part on pre order for over two months and left messages which none have been answered, if I do not get an answer soon I will be calling my credit card company to get a refund though them. I am not happy with this service.

                Comment

                • #9
                  I am here!

                  I am having some serious problems with the phone at the moment! At the hands of the network was assured it was sorted and it appears not! I will be calling them yet again after I post this message!

                  My massive apologies your calls and emails have been to no avail!

                  Sorry

                  Can you PM me or email at the info email, I will also double check out spam box incase your email has fallen in there!

                  Thanks to all for your kind words! It's business as usual here apart from the phone it appears!

                  As everyone knows if I can help in anyway just let me know
                  Trex 700 DFC HV - Trex 550L DFC - 180CFX - Teksumo Night Flyer - DX9 & too much more...
                  http://www.rc-hero.co.uk                   Models, Spares and Upgrades "Getting Bigger By Being Better"
                  Check out our ratings at Trustpilot


                  Comment

                  • #10
                    I must say here and now that Kyle and I have now been in successful communication and the matter has been resolved.

                    I will continue to use RC Hero.co.uk as other orders I have placed I have been very happy with.

                    Comment

                    Previous template Next
                    Working...
                    X