Spartan support ...

[tomatwalden]

Is there no phone number I can call for Spartan support?

I've raised a support ticket but haven't seen any response as yet. It's not been long, but I'd really like to talk to somebody to discuss getting my unit sent back for a repair.

Web contact forms are all well and good, but I'd really like to discuss with a human!

[pgkevet]

their phone number is under company info on their website.
I'm hardly suprised it's not 'promoted' or one can never get stuff done with endless calls.. but it's there

[tomatwalden]

their phone number is under company info on their website.
I'm hardly suprised it's not 'promoted' or one can never get stuff done with endless calls.. but it's there

Cool thanks. Silly me, I was looking at the "contact us" page!

[tomatwalden]

No joy. That's a FAX number only! Bit disappointed now. One of the reasons I bought the Vortex was to support a local business. I kinda hoped I'd get "local" support too - not a web interface.

[tonystevens]

just PM Angelos on here, you wont get any better support than that

[kroozing]

01865988129 from who.is

[tomatwalden]

I've had a response now - thanks! I'm just a bit old fashioned and like to have a phone number to call and talk to a human for this kind of thing. Ironic given that I work in IT.

[rachel]

No joy. That's a FAX number only! Bit disappointed now. One of the reasons I bought the Vortex was to support a local business. I kinda hoped I'd get "local" support too - not a web interface.

You can Pm Angelos on here , FB spartain , PM Tim Proctor, Steven Gerrard and I am not sure if Kev Davis is a team pilot too.
I am surprised you are having any trouble at all !!!!!
I will message Angelos as i have his no
:-)
Rachel

[Angelos]

Tom,
at any given time I engage in at least five different conversations with customers and it very difficult to remember the details of each. Most people will use my advice the following weekend and if the problem persists and phone back next week. So we have to go over everything again from the beginning... what heli is it, what servos, what blades, what power system, what radio etc... The ticket system (as you now have seen) works like a forum thread but on a private level. It provides a record of earlier messages so it is easier to see the full picture. We have phone number for support which we provide when the issue is too complicated to solve within a few online messages. Even then I make notes of the conversation in the ticket for future reference.

Secondly, when required the ticket gets escalated to an RMA. Unlike some companies where your returned item ends up in a black hole, we post updates on your ticket when the item is received, repaired, tested, posted back. etc.

I believe your support ticket was created around 6pm yesterday evening and got replied before noon today. I don't think it is too bad considering I only got to the office after 10am this morning after working on the Vortex logging until 2am last night.

Cheers,
-Angelos

[tomatwalden]

Indeed Angelos. Thanks for your time. As I said in a previous post, I'm a bit old fashioned in my approach and got a little frustrated with the lack of phone number to call. As you say, the response time on the ticket was very quick and I apologise for being a little too impatient!

Best regards, T

[Rctintin]

I did not know Kev Davies was a Sparton Team pilot?

you would think with all the advise he gives on set up he should be by now ;-)

[Rob O]

I honestly thought he was a partner in Spartan

Sent from my GT-I9505

[Angelos]

I did not know Kev Davies was a Sparton Team pilot?

you would think with all the advise he gives on set up he should be by now ;-)

I honestly thought he was a partner in Spartan

Sent from my GT-I9505

Happy and proud customer!

[KevDavies]

I am not sure if Kev Davis is a team pilot too.

Nope not a team pilot hun! I have no sponsorships nor does my flying warrant any sponsorship!

100% self funded crasher!

[KevDavies]

I did not know Kev Davies was a Sparton Team pilot?

you would think with all the advise he gives on set up he should be by now ;-)

I honestly thought he was a partner in Spartan


Sent from my GT-I9505

I thought my ears were burning at work!! LOL