Great Customer Service

mark_w · 03-07-2009, 04:39 PM

I had a spektrum receiver that started to glitch, so I emailed Horizon, and they said sent it to them to have a look at.

So Tue I sent it off, and was expecting an email next week or so, to let me know what was wrong with it.

But no...

Today I come home to a new rx FOC, with a note saying the old one had a Intermittent connection fault.

How great a service is that

Well done Horizon, I am VERY impressed.

Brian Gifford · 03-07-2009, 04:49 PM

You are not alone! HH give the best customer support I've ever seen.

I asked if they could sell me an AR7000 case, as I bust mine in a crash, they replied, not an item they sell, but they'll send me one FOC.

Unbeatable.

nightstalker · 03-07-2009, 04:55 PM

They sound like great people and this is what we all need in this hobby good customer service

dandeman · 03-07-2009, 05:02 PM

Great servise here to!

Mickyp · 03-07-2009, 07:07 PM

Phoenix Flight Sim support are good too

Made2Fade · 03-07-2009, 07:19 PM

HH support is one of the best in the business, second to none IMO. They sent me a trim FOC this morning for a mates DX7. Dont get any better than that. They actually take into consideration that its very simple to fix problems like that. They use their heads and save the customer time and effort. Definately one of the best distributors ive dealt with so far anyways. Aurrora and Fastlad being the other 2 up there with them (IMO anyways)

Photex · 03-07-2009, 07:52 PM

Who is this HH? Any links to them, please.

Chris.

dandeman · 03-07-2009, 07:56 PM

Quote:

Originally Posted by Photex

Who is this HH? Any links to them, please.

Chris.

Horizon hobbies... sell spektrum radio gear.

Welcome to Horizon Hobby UK

EDIT: just looking they sell everything

Brian Gifford · 03-07-2009, 08:27 PM

Quote:

Originally Posted by Made2Fade

HH support is one of the best in the business, second to none IMO. They sent me a trim FOC this morning for a mates DX7. Dont get any better than that. They actually take into consideration that its very simple to fix problems like that. They use their heads and save the customer time and effort. Definately one of the best distributors ive dealt with so far anyways. Aurrora and Fastlad being the other 2 up there with them (IMO anyways)

Never dealt with Aurora, but I'm with you on the others, Lee.

03-07-2009, 04:39 PM	#1 (permalink)
mark_w Registered Member Join Date: Sep 2008 Location: Bristol Posts: 292 Thanks: 56 Thanked 54 Times in 39 Posts	Great Customer Service I had a spektrum receiver that started to glitch, so I emailed Horizon, and they said sent it to them to have a look at. So Tue I sent it off, and was expecting an email next week or so, to let me know what was wrong with it. But no... Today I come home to a new rx FOC, with a note saying the old one had a Intermittent connection fault. How great a service is that Well done Horizon, I am VERY impressed.

03-07-2009, 04:49 PM	#2 (permalink)
Brian Gifford Site Sponsor Join Date: Dec 2008 Location: North Wales Posts: 2,941 Blog Entries: 16 Thanks: 2,015 Thanked 988 Times in 774 Posts	You are not alone! HH give the best customer support I've ever seen. I asked if they could sell me an AR7000 case, as I bust mine in a crash, they replied, not an item they sell, but they'll send me one FOC. Unbeatable. __________________ Brian More enthusiasm than skill And proud owner of 2x

03-07-2009, 05:02 PM	#4 (permalink)
dandeman Site Sponsor Join Date: Nov 2008 Location: southampton Posts: 1,071 Thanks: 807 Thanked 191 Times in 118 Posts	Great servise here to! __________________ Dandeman x4 eddie Gold star -Sceadu 50 -wildcard plank -xray seagull plane -phoenix and dx7

03-07-2009, 07:19 PM	#6 (permalink)
Made2Fade Super Moderator Join Date: Dec 2003 Location: South Shields, Tyne & Wear Posts: 5,780 Blog Entries: 2 Thanks: 752 Thanked 2,113 Times in 1,654 Posts	HH support is one of the best in the business, second to none IMO. They sent me a trim FOC this morning for a mates DX7. Dont get any better than that. They actually take into consideration that its very simple to fix problems like that. They use their heads and save the customer time and effort. Definately one of the best distributors ive dealt with so far anyways. Aurrora and Fastlad being the other 2 up there with them (IMO anyways) __________________ Cheers Lee M&NBling BenderCap! Align Trex 700 NP Align Trex 600 NSP Align Trex 600 E CF Align Trex 450 Pro Outrage Velocity 50 Thunder Tiger Raptor 50 V3 Titan

03-07-2009, 07:52 PM	#7 (permalink)
Photex Registered Member Join Date: Jun 2009 Location: Hedge End, Nr Southampton Posts: 153 Thanks: 116 Thanked 19 Times in 19 Posts	Who is this HH? Any links to them, please. Chris. __________________ Please don't rush me, I'm in too much of a hurry. CX2. Love it. HoneyBee 2CP being a right pain. Need a new hammer. Phoenix. defying death safely.

03-07-2009, 04:55 PM	#3 (permalink)
nightstalker Registered Member Join Date: Nov 2006 Location: Bedford Posts: 1,819 Thanks: 241 Thanked 313 Times in 175 Posts	They sound like great people and this is what we all need in this hobby good customer service

03-07-2009, 07:07 PM	#5 (permalink)
Mickyp Registered Member Join Date: Dec 2008 Location: horley Posts: 19 Thanks: 2 Thanked 0 Times in 0 Posts	Phoenix Flight Sim support are good too

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